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Remote patient monitoring (RPM) is gaining momentum as a variety of factors create a significant need for the value propositions that RPM promises. The report states that the overall RPM market is expected to increase at a compound annual growth rate of 19.8% from 2017 to 2023. RPM refers to the use of telecommunications technology to enable pat...

Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile...

Predictive genetic testing refers to the testing of genetic mutations and variations in an individual to predict the risk of disease susceptibility and the inheritance of Mendelian diseases and other complex diseases. Genomic analysis studies such as genome-wide association studies (GWAS), SNP arrays, and the WGS of select populations have helped t...

China’s two-wheeler market is highly mature, comprising domestic production, domestic sales, and import and export activities. China is also a major producer of two-wheelers in the world. In 2020, China produced 113.1 million units of two-wheelers. Of these, exports accounted for the largest proportion, 59.2%; while domestic sales accounted for 4...

Increased power demand and limited grid access due to insufficient infrastructure, along with more severe and unpredictable weather disasters are likely to drive the demand for prime power generator sets during 20162020. This market insight evaluates current issues along with revenue forecasts and key regional trends that are expected to impact No...

This research service examines the advancements in epifluidic diagnostics technology, identifying the growth opportunities they present for the healthcare industry. Epifluidic diagnostics is an emerging class of wearable diagnostics that enables sweat and interstitial fluid (ISF) analysis through skin-interfaced microfluidic systems. These body-wor...

According to the US Bureau of Labor Statistics, 34% of the American workforce works from home on an average day. As remote and hybrid work environments become more prevalent, businesses struggle to guarantee security beyond their corporate perimeter. Enterprise users typically connect to the internet, to the cloud, and to email through a browse...

Business support systems (BSS) solutions play a foundational role in driving the transformation of communication service providers (CSPs) to digital service provider (DSPs In telecom, a DSP delivers an integrated set of communication and media services that have traditionally been delivered by over-the-top or web-based service providers. While a DS...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...