Search results for: 'Agentic AI in Service Automation Unlocking Efficiency and Personalization'

This project provides an overview of the effects of generative AI (Gen AI) on the healthcare and life science industry and numerous growth opportunities, including how it could overcome regulatory and cybersecurity obstacles, address the build-borrow-buy conundrum, and impact the value chain of pharmaceutical companies, medical device developers, p...

This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

Urbanisation and rapid pace of industrialisation are key factors for water stress across the globe. Increased awareness with regard to climate change and pollution have led to regulators and policy makers revising existing standards and adopting stringent water quality and discharge standards. Economic and environmental sustainability have become k...

In an increasingly independent, mobile and do-it-yourself world, healthcare alone remains rooted in a centralized, professional-controlled setting. However, emerging global megatrends necessitate the need for decentralization of healthcare services and patient empowerment. This research service showcases emerging trends in home healthcare and throw...

In the face of rising cyber security threats to enterprises, the market for managed security services (MSS) is attracting attention from technology providers. The Internet of Things, Big Data, and consumer protection acts are among the leading trends influencing the market. This research service provides an analysis of South Africa’s MSS market. It...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing, focusing on enterprise solutions driving digital transformation across industries. It highlights a unified platform enhancing B2B data integration with real-time monitoring and automation, a database man...

30 Apr 2021  |  Global  |  Megatrends

Transformative Mega Trends Shaping Post-COVID Consumer Behavior

New Customer Experiences Driven by Digitalization and Personalization Create Growth Opportunities

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COVID-19 has impacted the way we work, make purchases, and spend our free time. Some consumption patterns and behaviors will have a lasting impact on economies around the world. Frost & Sullivan has mapped 5 critical areas of influences that will shape consumer behavior. • Home: The pandemic has compelled consumers to interact with technology, ...

The Australia and New Zealand (ANZ) facility management (FM) market is well established and relatively mature, experiencing steady growth post-disruptions of 2020, supported by stable economic conditions and consistent growth patterns. With inflation easing in 2023, service providers are benefitting from more predictable margins and cost stability....

The Asia-Pacific distributed denial-of-service (DDoS) solutions market experienced double-digit growth in both on-premises and cloud-based solutions segments in 2020. The market growth was largely driven by the relentless rise in DDoS attacks throughout the region. In addition to acts committed for financial gain, simmering geopolitical tensions ha...