Search results for: 'Short Messaging Services'

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

This study covers the social live streaming services industry. The services allow users to broadcast, watch, and react to live video content from compatible devices such as smartphones, computers, tablets, and game consoles. They provide users with the necessary digital infrastructure to share and stream real-time video content delivered via the in...

Japan was the largest SCM market in Asia-Pacific in 2018; it is expected to remain the chief revenue contributor over the next 5 years. The Web security segment is anticipated to lead the Japanese SCM market during the forecast period, while e-mail security solutions are likely to record marginally slower adoption than expected. e-mail’s slow growt...

This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...

25 Oct 2021  |  North America  |  Market Research

Managed and Professional Security Services Market in the Americas, Forecast 2025

IT/OT Convergence, XDR, and Expansion to LATAM to Generate Market Growth

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Cyberattacks and data breaches increasingly appear in the news. The recent compromises of SolarWinds, Colonial Pipeline, and JBS did not only draw the attention of cybersecurity professionals but raised concerns among policymakers and the business community. The common thread in these attacks is a high degree of sophistication. Most organizations...

Greater China was the second-largest SCM market and the fastest-growing in 2018. While the Web security segment experienced stronger growth, driven by rising concerns among enterprises to monitor threats posed by employees’ use of the Internet, the e-mail security segment still remains a highly targeted attack vector due to the increasing complexit...

The South Korean SCM market recorded positive growth; the Web security segment witnessed stronger growth than the e-mail security segment. Awareness of ransomware, scams, spear phishing, and network-based advanced malware attacks drive the adoption of security solutions. SCM vendors are trying to integrate Web and e-mail security features with the ...

The Asia-Pacific (APAC) secure content management (SCM) market continued to grow in 2018, and the Web security segment was the key growth driver. This segment dominates the market due to the strong adoption of measures to manage online content, mainly because of the stringent regulations in place and the need to comply with them and the rising numb...

In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...