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Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

02 Mar 2020  |  Global  |  Market Research

Convergence of AI and IoT—Market Opportunities and Challenges, 2019

Transformative Impact of Artificial Intelligence and Internet of Things will Enable New Levels of Prediction and Automation in IIoT Environments

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The convergence of Internet of Things (IoT) and artificial intelligence (AI) has the potential to drive new revenues for vendors and adopters. Improved efficiency and cost optimization of organizational processes are core advantages that are made possible through the application of such solutions. IoT-AI convergence can deliver new advantages in t...

This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...

The global digital marketing and advertising technology sector is entering a definitive era of transformation in 2026, characterized not merely by incremental evolution but by a fundamental architectural restructuring of how brands communicate with consumers and businesses. The sector, defined as the platform ecosystem powering customer engagement ...

Next-generation catalyst technologies are transforming chemical manufacturing by enabling sustainable, low-carbon, and energy-efficient process pathways across industries such as energy, chemicals, materials, and advanced manufacturing. Catalysts are central to accelerating the transition toward decarbonized industrial systems, supporting applicati...

The global cloud infrastructure market is entering a new phase of growth, shifting from a decade defined by scale expansion and generalized compute consumption toward a more complex environment shaped by infrastructure constraints, workload specialization, and evolving deployment requirements. While demand continues to expand—driven in part by AI, ...

Cannabinoids as an ingredient for use in pharmaceuticals, F&B and other industries is steadily gaining in interest across the globe, While R&D and technology developments are on the rise, the industry is still emerging considering the regulatory scenario and the technology limitations. With many technology developers focusing on overcoming challeng...

This edition of the Industrial Bioprocessing TOE features information on advancements in fermentation for producing sustainable biofuels. The TOE also covers the innovations happening in production of Omega 3 fats via algae fermentation. The TOE focuses on emerging innovations in sustainable protein production using gas fermentation technology. The...

Digital twin is a virtual replica of an actual product, facility, asset, equipment, or plant, which are either hosted on premises or in the cloud. Companies are using digital twins to better understand the real world scenarios remotely, aiming to provide real-time assistance instead of reactive-based assistance. Digital twin technology is mostly u...