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23 Dec 2020  |  Asia Pacific  |  Market Research
Emerging Disruptive Technologies Powering the Asia-Pacific Industrial Internet-of-Things Market, 2020
Future Growth Potential Beyond Connectivity Offers Unique Growth Opportunities for Telecommunication Services Providers
The Asia-Pacific (APAC) region is considered a global hub for manufacturing and industry. Additionally, governments across the region are undertaking bold digital transformation programs to achieve advanced industrial capabilities, particularly regarding the Industrial Internet of Things (IIoT). However, despite the hype, there remains considerable...
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09 May 2018  |  Asia Pacific  |  Market Research
Vietnamese Contact Center Applications Market, Forecast to 2023
Still-developing IT Infrastructure Offers Plenty of Growth Opportunities
The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...
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09 May 2018  |  Asia Pacific  |  Market Research
Indonesian Contact Center Applications Market, Forecast to 2023
Digital Convenience Created Opportunities for Multichannel Customer Interaction
The Indonesia contact center applications decline by 1.1%, reporting market revenue of $14.9 million in 2016. The market is forecast to grow at a CAGR of 4.9% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia...
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09 May 2018  |  Asia Pacific  |  Market Research
Malaysian Contact Center Applications Market, Forecast to 2023
The Demand for Omnichannel is Changing the Solution Conversation
The contact center applications market in Malaysia grew by 5.2% in 2016, compared the declining trends the previous year. The market is forecasted with a CAGR of 1.5% from 2016 to 2023. This study is part of Asia Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indone...
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09 May 2018  |  Asia Pacific  |  Market Research
Philippine Contact Center Applications Market, Forecast to 2023
Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations
The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries...
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09 May 2018  |  Asia Pacific  |  Market Research
Thai Contact Center Applications Market, Forecast to 2023
Uptake of Omnichannel Customer Interaction has Increased
The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indone...
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09 May 2018  |  Asia Pacific  |  Market Research
Singaporean Contact Center Applications Market, Forecast to 2023
Adoption of WFM and Analytics Applications Will Bring Growth
The Singaporean contact center applications market size is estimated to shrink from $16.3 million in 2016 to $16.2 million by 2023, at a Compound Annual Growth Rate (CAGR) of 0.1%. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indon...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Demand for Omnichannel Customer Contact Powers Malaysia’s Customer Experience Outsourcing Services Market, 2020–2026
Availiablity of a Multilingual Workforce to Attract Offshore Growth Opportunities in Customer Engagement
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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08 Dec 2023  |  Asia Pacific  |  Market Research
Growth Opportunities in the APAC UCaaS Market
Low UCaaS Penetration Makes APAC a HotBed for US-born UCaaS Providers
This study provides an in-depth analysis of the APAC UCaaS market, including a forecast of installed users and average prices until 2029. The study discusses the state of UCaaS adoption and the growth potential across the five countries/sub-regions, including ASEAN, ANZ, India, Japan, and South Korea. Furthermore, this study provides market share a...
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03 Mar 2015  |  Asia Pacific  |  Market Research
Automation and Control Market in Emerging ASEAN Countries -Laos, Cambodia, and Myanmar
Fast Expanding Power Industry Offers Huge Opportunities to Vendors
The study discusses the automation revenue generated by various automation and safety systems suppliers in Laos, Cambodia, and Myanmar. The companies involved in the study are major vendors. The objective is to identify the major end users, distribution channel for each product, and major projects using automation and safety systems in these countr...
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