Search results for: 'asset management software'

Facilities Management (FM) can be defined as the services associated with running or maintaining a facility, such as janitorial, engineering, security, environmental, landscaping, and other related services. Asia-Pacific (APAC) is a mix of mature and developing markets for facilities management services, with developing nations recording higher gro...

The New Zealand (NZ) facilities management (FM) market is seeing relatively stable growth, despite the pandemic-induced disruption in 2020. The high awareness of FM services and active participation of end users, coupled with the growing awareness of energy efficiency and the existing building stock in the country, has been responsible for the stab...

17 Jan 2017  |  Asia Pacific  |  Market Research

SEA Integrated Facilities Management Market, Forecast to 2021

Demand for Cost and Energy Efficiency Propels IFM Sophistication

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The Integrated Facilities Management (IFM) market in Southeast Asia (SEA) is set to grow steadily until 2020. Rapid growth can be expected in developing economies such as Thailand and Indonesia, while advanced IFM markets in Malaysia and Singapore provide available opportunities due to rapid building modernization and energy-efficiency goals. Colle...

Increasing safety and security concerns, need for comfort and central monitoring, technological advancements, and growing impetus from the government to reduce carbon emission and energy consumption are the major driving factors. The key challenges that are being faced by market participants are high initial cost, longer payback period, lack of gua...

This research service covers the Southeast Asian cable management systems market. In this study, cable management system (CMS) includes cable trays, trunkings, and conduits. In addition to the key research findings, this study highlights the market size, presents forecasts, describes the market trends and the competitive landscape, analyses the dis...

17 Mar 2017  |  Asia Pacific  |  Market Research

Australian Facilities Management Market, Forecasts to 2023

Technology-aided Value-added Solutions Prompts FM Market Development

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The Facilities Management (FM) market in Australia has relatively high outsourcing rate due to the number of mature end-user sectors. However, due to its market nature and cost pressure, the split between in-house and outsourced FM is unlikely to change during the forecast period. During the forecast period, the market is expected to be fueled by d...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

11 Jun 2021  |  Asia Pacific  |  Market Research

Southeast Asian Integrated Facilities Management Growth Opportunities

Acknowledgment of Transformative Trends, Particularly Those Pertaining to Technology Adoption, will be Key to Service Providers’ Advancement in the Region

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Key Issues Addressed

The Southeast Asian (SEA) integrated facilities management (IFM) market is in the development stage of the growth life cycle, primarily supported by narrowing expectation gaps between IFM providers and end users, greater demand for energy efficiency, and regulatory support. Growth is also driven by the emergence of service providers that offer spec...