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The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

01 Sep 2021  |  Asia Pacific  |  Market Research

Australia Facility Management Growth Opportunities

Technology Adoption and Service Efficiency to Advance FM as the Economy Improves Post-pandemic

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The Australian facilities management (FM) market registered disruption due to the COVID-19 pandemic in 2020, recording negative growth. It is forecast to remain negative in 2021. Frost & Sullivan expects the FM market to record stable development in 2022 as the economy recovers and fully recover by 2025 or 2026. New infrastructure development, h...

Tamil Nadu is one of the leading states when it comes to the tourism industry in India; the state has been promoting tourism under the ‘Enchanting Tourism’ program. The state has almost a one-fifth share in both domestic and foreign tourist arrivals and its tourism industry is a major contributor to the GDP. The tourism industry in Tamil Nadu is ma...

The automotive industry is evolving rapidly in terms of technology as well as tackling environmental issues. Electric vehicles (EVs) have been introduced as a clean energy initiative as they have low or zero emissions and have come a long way to become an integral part of OEMs’ business strategies. Automakers like PSA and Volkswagen (VW) are creati...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...

The tankless water heaters market is in a nascent stage in the country. However, it has the potential to replace storage water heaters in the long term. Increasing awareness levels of the product and the need for energy savings will drive the market. The market is dominated by storage electric water heaters. There is strong growth of solar water he...

Global LD Trucks and Pick Up Sales to hit 6.7 million and 5.6 million respectively in 2019. North America, India, Latin America, China, Japan and Korea will lead the growth of the global LCV market, while the US leads the pick up sales, China is the clear leader in the LD Trucks segment. The demand for electric light duty trucks will surge globally...

01 Nov 2023  |  Global  |  Market Research

Growth Opportunities in Airport Security

Defining Growth Strategies for the Safety of Next-generation Airports

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The COVID-19 pandemic caused a significant decline in air travel because of travel restrictions and guidance advising people to stay at home. However, with the end of the pandemic, air travel is recovering. The International Air Transport Association predicts that global air passenger traffic will reach 88% of its pre-pandemic level in 2023. Variou...