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Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

Construction chemicals are a mixture of substances (in liquid, paste, or powder form) that are used to increase productivity and performance and boost the functionality of construction materials. The scope of this study is confined to concrete and mortar admixtures, waterproofing chemicals, tile adhesives and grout, and concrete repair. The market ...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

The global industrial automation market is set for a paradigm shift as end-user industries step up their investments to concentrate on expanding plant capacity with modular equipment and digital technologies. With a focus on digital transformation, there is an equal emphasis on improving reliability and efficiency of assets on site. Companies are i...

The architecture of the global energy market is changing. The market model is transforming from highly centralized power distribution into decentralized, distributed energy management enabled by intelligent software and new approaches to data management. Three trends—digitalization, decentralization, and decarbonization—are steering the transformat...

This research benchmarks top participants in the global lubricants industry. Lubricants are integral to the smooth operations of vehicles, equipment, and systems in the automotive and transportation, industrial, agricultural, and heavy equipment spaces. Lubricants are materials that are primarily used to reduce friction between two or more componen...

This research service focuses on the US Department of Defense (DoD) 5G and Internet of Battlefield Things (IoBT) activities market. Representative programs, contracts, and market participants are included to form an overview of DoD spending on this technology. An analysis of research, development, test, and evaluation (RDT&E); procurement; operati...