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16 Dec 2019  |  Global  |  Market Research
The Future of Regulation, 2019–2030
Regulation in the Digital World
The need for innovation is driving growth in disruptive business models. Traditional industries such as transportation, housing, delivery, finance, and banking have been challenged by new entrants with disruptive business structures which are challenging the old regulatory rules that previously governed the markets. Emerging technologies such as AI...
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18 Dec 2019  |  North America  |  Customer Research
Connected Home of the Future—Voice of Customer
Focus on Smart Energy Management, Unmet Needs, and Opportunities
Consumers play a key role in driving various trends in the connected home energy industry. Their perceptions determine the success or failure of various initiatives and innovations in the market. This survey was designed to capture valuable insights regarding energy aspects and adoption trends associated with connected home solutions. The study off...
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11 Dec 2024  |  Global  |  Market Research
Software-defined Automation - Charting the Course for Next-generation Manufacturing
Industries are Shifting to Decentralized, Flexible, and Open Automation Architecture
Software-defined automation (SDA) represents a paradigm shift in industrial and manufacturing control systems that addresses traditional operational technology (OT) architectures' limitations. As proprietary, hardware-intensive automation systems reach the end of their life cycles, they increasingly hinder innovation, scalability, and adaptability ...
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23 May 2023  |  Global  |  Market Research
AI Creates Growth Opportunities in the Changing Contact Center Landscape
Key Takeaways from the 19th Annual Customer Contact East MindXchange
Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...
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02 Apr 2020  |  North America  |  Market Research
US DoD Training and Simulation Market, Forecast to 2024
Maturation of Virtual Training Technologies is Driving a Paradigm Shift in Military Training Methods and Approaches
The US Department of Defense (DoD) continues to transition to a live, virtual, constructive (LVC) military training ecosystem where immersive virtual environments are leveraged to exploit maximum training efficiencies at a lower cost than traditional training programs. Demand for increasingly immersive virtual training environments and adaptive dis...
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10 Aug 2020  |  Global  |  Market Research
Robotic Equipment in the Global Agtech Market, 2019 to 2026
Agricultural Robotics Technology and Autonomous Equipment Are Crucial Amid Labor Shortages and Demand for Greater Output
The influence on technology across global farming operations is a key element that will design the future of the agricultural industry. The industry attracts various digital technology solutions and robotic technology upgrades on agricultural equipment and for monitoring farming operations. Precision agriculture encompasses several areas of technol...
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20 Nov 2020  |  Asia Pacific  |  Market Research
Convergence of Solutions into Holistic Web Protection Bundles Transforming the Asia-Pacific Web Application Firewall (WAF) Solutions Market, Forecast to 2024
Increasing Use of Cloud and Web Applications Accelerates WAF Security Solutions’ Adoption
The Asia-Pacific WAF solutions market recorded healthy growth in 2019 due to high adoption rates from the on-premises and cloud-based segments. Though on-premises WAF solutions account for the larger share at present, the cloud-based segment’s rapid growth will see it achieve parity with the former around the end of the forecast period. On-prem...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Digital Transformation and Cloud Migration Fueling New Zealand Contact Center Applications Market, Forecast to 2026
Growth Opportunities Driven by Demand for Proactive Customer Experience and Enhanced Application Functionality
New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics
The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increased Adoption of Omnichannel Applications
Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....
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