Search results for: 'self service changes adoption'

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

02 Nov 2021  |  Asia Pacific  |  Market Research

Singapore Facility Management Growth Opportunities

Transformative Mega Trends including Building Technology Progression, and Future of Workplace are Key to Service Providers’ Advancement in FM

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Singapore's facility management (FM) market is in the advanced stage of the growth lifecycle due to the strong culture of outsourcing and the high acceptance of value-added or innovative offerings. It is a mature market, and a large number of regional and global service providers have set up their headquarters in the city. A conducive business ...

Amid rising global trade tensions and sluggish global economic outlook for 2020, the global healthcare market is expected to cross the $2 trillion mark in 2020. Healthcare will be among the top two priorities for voters in the 2020 presidential election in the US. In the European region, looming BREXIT indecision is likely to have a strong impact o...

13 Sep 2016  |  North America  |  Market Research

US Next-generation Sequencing Services Market

$1,000 Genome Pricing and Throughput to Drive More and Larger Sequencing Projects

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The next-generation sequencing (NGS) services market includes all sequencing services conducted with next-generation or third-generation platforms that use newer technology than traditional capillary electrophoresis (CE) sequencing. Services include project scoping, NGS sample preparation tasks (i.e., library prep and target enrichment), and NGS-ba...

The automotive industry has evolved from implementing circular economy practices only at the process level to adopting them at all parts of the value chain. This research service provides insights into strategies adopted by automotive original equipment manufacturers (OEMs) to align with circular economy goals in each stage of the automotive lifecy...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

The global digital health solutions market for behavioral health management is demonstrating steady and sustained growth, driven by rising demand for accessible, scalable mental health services across employers, payers, and health systems. Persistent workforce shortages, increasing prevalence of mental health conditions, and growing recognition of ...

03 Nov 2021  |  Global  |  Market Research

Global Digitalization in Defense Growth Opportunities

Increased Adoption of Advanced Technologies and New Business Models Driving Future Growth Potential

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Like the commercial sector, COVID-19 has accelerated digitalization in the military domain, as evident from the many military organizations currently considering and adopting digital technologies exponentially. This is compounded by rising geopolitical concerns from state and non-state actors, which can only be countered by the strategic advantage ...

19 Apr 2021  |  North America  |  Market Outlook

Digital and Outcome-linked Service Innovations to Power the Global Homes and Buildings Industry, Outlook 2021

Future Growth Potential Driven by Resilient and Sustainable Business Models

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The COVID-19 pandemic has impacted nearly every sector and has forced various industries to undergo business transformation initiatives to adapt to the new normal environment. The Homes and Buildings (H&B) industry is no exception and is expected to face an acute recovery challenge both from the supply and demand side of the industry in 2021. As ho...