Search results for: 'value driver centers'

The fifth generation of wireless technology (5G) has arrived and is being rolled out globally. 5G is possible because of the contributions of previous generations of wireless communications and a number of disruptive technologies, each of which must be understood at least at a high level to paint a full picture of the industry. This report centers ...

Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capabilit...

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

This research service investigates the global market for food and beverage distribution services. It discusses in detail the segments; from farming to processing and from processing to retail. The study examines the size of the market as well as the applicable market drivers and restraints, and provides revenue forecast till 2019. The competitive s...

This research service covers the global vaccines market from 2005-2015. Included is discussion of issues such as key trends, products, challenges, drivers, and competitive structure. Revenue forecasts are also presented for the global market, North America, Europe, and Rest-of-World, with geographic and company market shares at the global level. Va...

23 May 2016  |  North America  |  Market Research

Global Pumps Market in the Oil and Gas Industry

Process Equipment Companies Will Continue to Wait out the Brutal Economic Scenario in the Short Term

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The oil price crash has sparked economic turmoil and has shaken the entire oil and gas industry value chain. Pump manufacturers are definitely feeling the effects. This research service analyzes current and future trends in the global pumps market in the oil and gas industry, based on usage in the upstream, midstream, and downstream sectors. The m...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...