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This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

This research study provides an overview of digital grid deployment initiatives globally. It also identifies the factors that will drive and pose challenges to the industry’s move towards the digitalization of the transmission and distribution (T&D) network. The global digital grid (sensors, meters, and communication) market is expected to genera...

The global combined heat and power (CHP) market is poised to grow at a moderate CAGR of 4.8% from 2020 to 2030. The industrial and utility segment is expected to account for the major share of CHP installations throughout the forecast period. From a technology standpoint, gas-based CHP will continue to dominate the market. Favorable legislation wi...

11 May 2021  |  Latin America  |  Customer Research

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

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Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

24 Dec 2021  |  Global  |  Market Research

The Network-Enabled Hybrid Cloud

The Network Edge Drives New Growth Opportunities in Hybrid Cloud Networking

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Data-driven business operations coupled with the rise in remote work due to the COVID-19 pandemic has led to a significant evolution of the hybrid cloud. What was initially comprised of one or possibly two public clouds connected to one or more corporate or hosted data centers has advanced to include not only major points of presence—like data cent...

28 Sep 2021  |  Global  |  Market Research

Global Healthcare Cloud Growth Opportunities

Competitive Intensity Drives the Growth Potential of Hybrid and Multi-cloud Deployment Models

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The COVID-19 pandemic has shown that many healthcare organizations do not have the necessary agility and business continuity programs or technologies to support them during crises. It is forcing businesses to act on cloud and digital transformation strategies that they had been delaying until now. The cloud is more critical than ever in helping...

28 Sep 2021  |  Global  |  Market Research

Global Healthcare Cloud Growth Opportunities

Competitive Intensity Drives the Growth Potential of Hybrid and Multi-cloud Deployment Models

Infographics

×

The COVID-19 pandemic has shown that many healthcare organizations do not have the necessary agility and business continuity programs or technologies to support them during crises. It is forcing businesses to act on cloud and digital transformation strategies that they had been delaying until now. The cloud is more critical than ever in helping...