Search results for: 'keep 00'

29 Nov 2021  |  Europe  |  Market Research

UK Facility Management Growth Opportunities

Disruptive Technologies and Sustainability Goals to Support Facility Management Recovery

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The facility management (FM) market in the United Kingdom is transforming, driven by technology innovations, new business models, emerging value propositions, sustainability, and creative service offerings. The UK FM market is the largest in Europe and one of the most developed, dynamic, and mature in the world. It has a highly competitive internat...

Facilities management is somewhat underdeveloped in Italy and the outsourced market is much smaller than other European countries with similar GDP and population size, such as the UK and France. Growth has been modest but steady in recent years, but the recovery from COVID-19 will see an accelerated CAGR for the period 2020 to 2025. Meanwhile, w...

17 Mar 2021  |  Europe  |  Market Research

Renewed Outsourcing and Technical Services to Drive Recovery of the German Facility Management Market, Forecast to 2025

Growth Opportunities to Prepare Participants for Success After the Pandemic

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Germany is the second-largest market for FM in Europe (after the UK) and is one of the fastest growing markets. It will present strong opportunities to incumbent suppliers, as well as attract new entrants from outside the country. The German FM market has the highest potential among all European markets but is underpenetrated due to high reliance o...

Russia experienced weak GDP growth in 2019. Russia's 2020 economic downturn was two-fold: the joint impact of a crash in the oil prices and health crisis mitigation lockdowns will keep the economy contracted till early 2021. How long are the economic constraints on the growth expected to last? What are the strategic imperatives for businesses in Ru...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

06 Jan 2021  |  Europe  |  Market Research

Technological Transformation Enabling the Future of London Smart City

Future Growth Potential Through Connected, Autonomous, Shared, and Electric (C.A.S.E.) Strategy Driving Growth Opportunities

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Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities globally are responding to these changes by developing a more sustainable, seamless, and integrated transportation system. Additionally, cities are focusing on building the necess...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

19 Feb 2021  |  Europe  |  Market Research

Adaptation of Adjacent Retail Initiatives Driving Automotive Retail Digitalization

Future Growth Potential via Customer Engagement and Digital Tools Creates Growth Opportunities

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Key Issues Addressed

The COVID-19 pandemic shows the automotive retail industrys dependence on physical stores. While these physical stores are expected to continue being relevant in the future, the pandemic has brought digital tools role in customer engagement to the forefront. Every automotive retail stakeholder can transform its customers' appeal by embracing digit...