Search results for: 'knowledge driven intelligent tools'

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

The medical imaging and informatics industry is evolving, with vendors launching new products and solutions every other day. As the reimbursement environment transitions from fee-for-service to value-based payment, vendors business models and value propositions are changing. New evidence on the use of specific imaging techniques is influencing chan...

30 Apr 2021  |  North America  |  Market Research

Sentiment Analysis Tools are Redefining the Global Voice of the Customer (VoC) Market

Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience

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Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with a substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the custome...

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

Frost & Sullivan organized the 13th edition of its flagship Intelligent Mobility Summit 2021 on July 14 and 15, 2021. The focus of the two-day virtual summit was “Intelligent Mobility: Innovating to Zero” with the spotlight on the Asia-Pacific region. This year, the Summit brought together a stellar group of industry thought leaders, policymakers, ...

Businesses are increasingly required to provide responsive and adaptable customer service by answering questions, solving problems, and giving advice to customers in a conversational, human, and effective way. With the increase in the number of smartphones and other connected devices with cameras, and millennials becoming a significant consumer seg...

06 Sep 2021  |  Global  |  Market Research

Global Digital Intelligence Growth Opportunities

Growth Strategies Affecting Digital and Physical Security Convergence through Multisource Data Intelligence

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As the security industry continues to digitize and add new devices, endpoints, sensors, systems, and software platforms to their operations, the volume of data being collected and requiring analysis by security teams has only grown exponentially. In addition, the continued siloing of business operations systems, IT security, and physical security t...

Military intelligence (MILINT) AI is a growing phenomenon that generates conceptual transformation in future battlefield concepts of operations (ConOps), gathered by demand for AI-analytics-based sensors paradigm. It increases intelligence resources in defense budgets, and becomes a strategic national asset that reflects deeply international superp...

27 Oct 2021  |  Global  |  Market Research

Global Manufacturing Execution Systems (MES) Growth Opportunities

Paperless Shop Floors Drive the Evolution of Intelligent Machines in Process, Discrete, and Hybrid Industries

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The increase in volume of data within a shop floor and the complexity of networking within a plant requires systems that make the flow of data easy to handle. Manufacturing Execution System (MES), is considered the heart of data within the process, discrete, and hybrid industries. MES is the layer of controller software that connects the Enterpr...