Search results for: '2024 ai tools'

The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...

This RS analyses the trends in the global machine tools and cutting tools market, particularly the trend of increased investment in automobile, aerospace and defence, and civil construction sectors in Brazil, Russia, India, and China (BRIC). The driving forces, such as the exploration of new oil and gas fields and the expansion of the mining indust...

Germany is the second-largest facility management (FM) market in Europe (after the United Kingdom) and has been one of the fastest-growing markets. Although its revenue growth has stuttered recently, it will present strong opportunities for incumbent suppliers and attract new entrants from outside the country. Single-service delivery models dominat...

European organizations continue to embrace cloud and AI technologies as a way to drive growth and operational efficiencies. Despite sluggish economic growth in the region that is curtailing some spending, organizations are steadily progressing on their digitalization journeys. In the 13th annual survey of IT decision-makers responsible for cloud ...

19 Feb 2021  |  Europe  |  Market Research

Adaptation of Adjacent Retail Initiatives Driving Automotive Retail Digitalization

Future Growth Potential via Customer Engagement and Digital Tools Creates Growth Opportunities

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The COVID-19 pandemic shows the automotive retail industrys dependence on physical stores. While these physical stores are expected to continue being relevant in the future, the pandemic has brought digital tools role in customer engagement to the forefront. Every automotive retail stakeholder can transform its customers' appeal by embracing digit...

As this study illustrates various internal and external challenges faced by fleet managers that require solutions to optimise cost and operations and at the same time improve customer service. Telematics is a powerful management tool that can support fleets in overcoming those challenges but in times of limited margins and economic slowdown, a sign...

This strategic research analyzes the key market dynamics within the European system integrators market. The study analyzes system integrators across the domains of oil and gas, chemicals and petrochemicals, automotive and transportation, food and beverages, and pharmaceuticals. The objective of the study is to identify top solution providers in eac...

22 Jul 2020  |  Europe  |  Market Research

Analysis of the European Endpoint Security Market, Forecast to 2024

A Stringent Regulatory Environment and Rising Privacy Concerns Among Consumers will Drive Demand for Endpoint Security Solutions i

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Data breaches are inevitable across every enterprise, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced solutions. Endpoint security products include host-based software products that secure computing devices, including laptops, desktops, ne...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...