Search results for: 'CCAAS space'

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Recent geopolitical events, such as the Annexation of Crimea; sustained proxy wars between Iran, Israel, and Saudi Arabia; the Russo-Ukrainian War; rising tensions across the Taiwan Strait; and confrontations on the global commons, drive the evolution of high-intensity networked and informalized warfare in the global defense market. State failures,...

In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.

16 Mar 2022  |  Europe  |  Market Research

European Military Unmanned Aerial Vehicles Growth Opportunities

Military UAVs’ Accelerated Growth will Transform the European Defense Space

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Recent developments in the European military UAV space are impacting the region's defense market, its competitive landscape, and its military posture. The European defense establishment supports the emerging trend of military drones due to evolving national security threats, especially the Russian aggression in Eastern Europe. In addition, the Bide...

2020 turned out to be the much-anticipated inflection point for PHEV/BEV adoption in Europe. Car buyers here clearly warmed up to the concept of electric mobility in the wake of the COVID-19 pandemic. In 2020, new electric car registrations in Europe doubled year-over-year to reach the 10% retail market share milestone even as the overall car marke...

Turkey is one of the biggest manufacturing bases in Europe for connected vehicles (CVs), particularly truck and bus production. The country’s strategic position appeals to global automotive companies in terms of founding a production plant and the advantages of relatively cheap labor and beneficial logistics when moving products to their final dest...