Search results for: 'agent'

With customers adapting to the post-pandemic normal and preferring to stay at home, brands across the globe are seeking solutions to meet the increased demand for online services. The relatively sudden and significant increase in eCommerce has made it challenging for companies to maintain a workforce for customer assistance. Brands are relying on t...

Agentic AI is redefining the enterprise AI landscape by moving beyond traditional and generative models toward autonomous systems that can reason, plan, and act across complex workflows. Enterprises are increasingly moving from experimentation to production-grade AI deployments, embedding agents within workflows, customer journeys, and IT operation...

This report examines the transformative potential of Agentic AI to enhance efficiency, personalization, and automation across key service industries from 2025 to 2030. Focusing on 5 high-impact sectors—BFSI, healthcare, manufacturing, retail, and others—it analyzes how AI agents integrate across value chains to drive operational performance, custom...

The market for non-polluting flavoring and coloring agents is transforming because of stricter regulation of synthetic additives, demand for clean-label products, and a focus on sustainability. Natural, bio-based alternatives, such as plant-derived extracts and upcycled ingredients, are replacing conventional petrochemical-based ingredients. Growth...

AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, and customer experience management—leveraging large ...

Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

The rapid rise of agentic AI marks a fundamental shift in how organizations design, deploy, and oversee intelligent systems. This study examines that shift through the lens of the Moltbook incident—an early 2026 event in which autonomous agents, operating without sufficient safeguards, produced a cascade of unpredictable interactions. Far from sign...

Providing enhanced customer experience is becoming a strategic imperative for enterprises to compete and differentiate their brand in the global market place. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This means that customers will be provid...

The global market for agentic orchestration platforms is entering a pivotal phase of transformation as enterprises shift from isolated artificial intelligence (AI) experimentation to production-scale deployment. This study examines how organizations are moving beyond pilot initiatives toward embedding agentic systems into enterprise workflows, rede...