Search results for: 'body priorities'

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

Static water utility infrastructures are increasingly unable to cope with future demands. Climate change, water scarcity, energy costs, population shifts, budget cuts, and stricter legislation also challenge water services. At the same time, the responsibility of governments to ensure high-quality and accessible water through water and wastewater ...

Proper care during surgeries is crucial to prevent infection and accelerate healing. Increase in ageing population further increases possibilities for surgeries, and it requires high-quality care. Patient temperature management helps maintain patient body temperature that is essential during the patient's stay in hospitals. Induced hypothermia is f...

Crop quality and quantity are influenced by biotic and abiotic factors. Abiotic factors include soil composition, salinity, acidity, temperature, drought, pollution, humidity, rain, wind, and ultraviolet radiation. Stress caused by unfavorable conditions significantly reduces harvest yields, as plants respond to such conditions by using their energ...

This report identifies the most significant transformations expected to influence the European residential and commercial water hydration and treatment market and evaluates the growth opportunities emerging from these shifts. It examines how evolving regulatory frameworks, sustainability priorities, changing consumer expectations, digitalization, a...