Search results for: 'deeper'

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The energy efficient lighting market has undergone a period of rapid change in the last five years. The EU drive for greater energy efficiency has been the main driver for this with new legislation and public pressure causing the lamps market to move towards more energy efficient units. The research analyses in depth the major geographical hotspots...

The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...

Safety concerns regarding the use of drones are limiting growth for the commercial UAS market in the Middle East, with certain countries, such as Kuwait, Syria, and Iraq, banning drone operations of all types. However, other states, like Israel and the United Arab Emirates (UAE), permit drone use in the commercial sector. Moreover, technological ad...

Venturing into emerging markets is imperative for businesses seeking to capitalize on opportunities such as capturing market share, leveraging lower operating costs, diversifying supply chains, accessing young talent, expanding into strategic hubs, and driving innovation by addressing local needs. In light of the future growth potential identifi...

The European UCaaS market is at an inflection point. Organizations are rethinking work styles, accelerating digital transformation, and redefining the role of communications in the modern enterprise. Hybrid work, mobility, and rising user expectations are reshaping demand. Employees now expect frictionless communication across devices, networks, an...