Search results for: 'ec solutions market'

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

This study provides insights into the Latin American and Caribbean (CALA) unified communications as a service (UCaaS) and cloud meeting services market. CALA has been facing a tough investment climate due to economic deceleration, exacerbated by political uncertainties. These challenges are expected to persist, with contracted global trade, continu...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

The 2009 world economic crisis did not affect the Brazilian market and it remains steady. The competitive landscape has the presence of many local vendors focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities, in or...

21 Dec 2020  |  Latin America  |  Market Research

Increased Adoption of DDoS Protection and Mitigation Solutions Powering the Global Network Security Testing Market

Future Market Prospects Enhanced by Growth Opportunities in 5G Deployments and Hyperscale Cloud Data Centers

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Organizations’ traditional attack surfaces have grown in size due to the many physical and virtual network environments and traffic volume. There is a new network reality with increasing complexity that organizations need to consider due to open and virtual architectures, multi-cloud scale including hybrid clouds, a mix of applications, global acce...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...

The economic downturn experienced by many countries, along with the instability in the political scenario and the 'wait-and-see' attitude influenced the implementation of IP solutions in key markets such as Brazil. On the other hand, the Mexican market has shown significant results already in the early stages of this market mostly due to its proxim...

06 Sep 2022  |  Latin America  |  Market Research

Brazilian Connected Trucks Telematics Growth Opportunities

After the Rise of Cargo Thefts and Diesel Cost, Risk and Fuel Management Solutions will Lead to Transformational Growth of Brazilian Telematics

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The Brazilian connected trucks telematics market is showing good indicators for growth. Although most of the connected trucks only have the basic solutions installed (for example, track & trace) due to the exigency of carriers and insurance companies, the demand for more advanced solutions, such as video cameras, is increasing and turning the marke...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...