Search results for: 'experience outsourcing'

• As one of the least connected regions in the world, Sub-Saharan Africa (SSA) continued growth in the number of mobile towers is expected. This growth is likely to be driven by third-party tower companies (towercos). • The towercos are offering a range of tower outsourcing solutions, which ranges the outright selling of towers in sale-lease-back ...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

This report covers the Algerian automotive filters aftermarket of the passenger and commercial vehicle segments in terms of volume and value. It provides a qualitative and quantitative analysis of the market including market trends and market metrics. An increase in the number of vehicles in operation (VIO) and improved awareness about maintenance ...

The South African construction chemicals market can be described as mature and is expected to experience slow growth over the forecast period of the study. The market is highly competitive with a number of well-established local and international participants. The growth in the public sectors capital expenditure plan is likely to facilitate demand...

The South African leasing market is constantly evolving as leasing companies and OEMs continue to develop products to meet the ever-changing needs of their customers. Significant growth within the operational leasing market in South Africa is expected as consumers become increasingly aware of the benefits of leasing. The market will be marked by in...

Vehicle leasing is seen as a solution to the growing problems faced by companies for their mobility needs, including vehicle funding, fleet maintenance and, more importantly, residual risk handling. Businesses in the present market conditions are focused on their core products/services and would like to outsource all other support activities. Mobil...