Search results for: 'keep a client'

Although unregulated and largely informal, the South African facilities management market is witnessing a marked increase in growth and the levels of competition are rising. Companies that proactively seek to expand their client base, skill capabilities, market share or revenues should consider implementing a growth strategy to achieve this. In thi...

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...