Search results for: 'king 00'

The pandemic has been an essential influence for the increase in digital marketing among B-to-B and B-to-C companies. There has been an explosion in advertising on over-the-top (OTT) channels. Companies are embracing organic social media interactions and focusing on the omnichannel approach to the customer journey. With so many people on digital pl...

Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

16 Apr 2018  |  Global  |  Market Research

Global OEM Aftersales 2.0—Comparative Benchmarking of Adoption of New Parts and Service Business Models, 2017

Multi-brand Parts Sales and Innovating with Vehicle Servicing Strategies will be Key for OEMs to Sustain Aftersales Revenue

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The aim of the study is to understand the current transition and to predict future trends in global automotive OEM aftersales segment. As older cars shift to the independent aftermarket primarily due to an aging vehicle population and high cost incurred, OEMs have to strategize their aftersales programs to sustain their market share.--BEGIN PROMO--...

Considering the global trends in automotive and aerospace focusing on improving fuel efficiency and reducing carbon footprint, these polymers can offer new possibilities in performance by replacing metals. However, it is a challenge to make the right choice of polymer grade for a specific end-use application due to the complexities involved in mat...

ICT has led to transformational breakthroughs in the automotive landscape, enabling companies to gain a competitive advantage, creating new ways of generating revenue, and convergence of technologies that has disrupted the status quo. This report outlines the different types of information and communication technologies disrupting the automotive sp...

27 Apr 2018  |  Global  |  Market Outlook

Global Waste Recycling Market Outlook, 2018

Principles of Sustainability, Innovative Business Models, and Disruptive Technologies to Change the Landscape of Waste Recycling Market

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Principles of sustainability, innovative business models, and disruptive technologies are likely to change the landscape of waste recycling market. This outlook study provides an overall update on the global waste recycling market in 2018, covering the municipal solid waste, industrial non-hazardous waste, WEEE, construction & demolition waste, and...