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Brazil’s telemedicine market is likely to increase from $495.3 million in 2015 to $743.8 million in 2017 whereas the mHealth market revenue will grow from $446.8 million to $1.43 billion over the same period. Telemedicine is strongly focused on teleradiology in Brazil, which represents over 98% of the market segment revenue. Other telemedicine appl...

This Frost & Sullivan research service analyzes the Brazilian information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. In this study, Frost & Sullivan presents an in-depth analysis of the following markets: fixed telephony, data communications, fixed broadband, pay TV, m...

After two consecutive years of economic contraction in 2019 and 2020, Latin America achieved a ~7% real GDP growth in 2021. Some of the larger Latin American nations are emerging market growth leaders across the globe, and the region is known for its commodity exports, robust trade, and cost-effective labor. Amidst shifting socio-economic trends po...

Latin America is a region rich in natural resources. As such, the extractive industry plays a crucial role in the countries’ economies. Although the oil and gas industry drives pump sales as the largest end user, other industries such as power generation, water and wastewater, construction, chemical processes, food and beverage, pharmaceuticals, an...

Low power wide area network (LPWAN) is a wireless technology that is optimized for lower-bandwidth machine-to-machine (M2M) and Internet of Things (IoT) communication, delivering the benefits of lower-cost operations, lower pricing for network services, enhanced coverage, and longer battery life. Leading LPWAN technologies include LoRaWAN from the ...

For technology companies looking to expand their presence in the Latin America-Caribbean region, Colombia makes a compelling case. Before the 2020 pandemic, the country’s economy had been enjoying consistent growth rate of nearly 4% for over 50 years. Since then, continuous inflows of foreign direct investment have buoyed job creation and economi...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

This Frost & Sullivan research service provides market sizing and forecasts by segment and technology, both in terms of lines and revenues and market share figures. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: fixed telephony, data communications (VPN IP MPLS, Carrier Ethernet, and other technologie...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...