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China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

In the last 5 years, the Chinese government has tightened vehicle data collection, data protection, data privacy, and cybersecurity through a series of laws and regulations. Frost & Sullivan recognizes that all electronic hailing (eHailing) platform providers in China must assess these regulations and update their business operations and strategies...

This study provides an insight into the key mega trends in India that will impact and shape the country’s economy, society, and culture. Understanding these pertinent macroeconomic forces is important to identify the inherent future opportunities and the needs of the customer. For the purpose of this study, mega trends are categorized into urbaniza...

This research service sets the stage for visionary thinking by identifying the most important global Mega Trends in China, outlining the potential scenarios for specific trends in 2025, and providing the implications of these Mega Trends for transforming society, markets, and cultures. It focuses on 13 Mega Trends identified by Frost & Sullivan, in...

The research service sets the stage for visionary thinking by identifying and analyzing various Mega Trends in Indonesia that will impact and shape the country’s economy, society, and culture. For the purpose of this study, Mega Trends are categorized as urbanization, society, economy, technology, infrastructure, business, health and wellness, and ...

We spend a significant amount of time commuting each day as we go about our daily lives; time that we would rather spend doing other things. With the advent of ubiqiutous connectivity, we are now able to do just that using our smart devices within our cars; activities like watching a streaming video clip on-the-go or reading our emails. The connect...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

This database gives detailed information on the current and forecasted penetration levels of key automotive technologies in the Indonesian automotive market for the period 2012–2021. The worksheets in the database include research methodology, technology definitions, total technology penetration levels, vehicle sales and penetration levels, and sa...