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The growing OTT market represents both a threat and an opportunity for telecommunications operators globally. The key drivers in the OTT market includes, the growing availability of high-speed connections, the increasing penetration of smart devices, and the consumer drive for the adoption of technology and services. The major OTT providers are tr...

Nigeria and Kenya's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure ...

In the face of rising cyber security threats to enterprises, the market for managed security services (MSS) is attracting attention from technology providers. The Internet of Things, Big Data, and consumer protection acts are among the leading trends influencing the market. This research service provides an analysis of South Africa’s MSS market. It...

This research service provides an analysis of ICT spend by the financial services sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 8 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, systems integration, a...

Due to the recent changes reflected in the National Environmental Management: Waste Act 59 of 2008, the waste sector in South Africa is not yet formalised. These changes encourage the diversion of waste to landfill by avoiding, reducing, re-using, recycling, and processing used materials. This significant change in focus has created opportunities f...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

This research service provides an analysis of the cloud services market across Africa. The market trends in the key African markets of South Africa, Kenya, and Nigeria are analyzed and compared with global trends. This research service includes company profiles of leading cloud providers in the 3 countries and the strategies they employ. This resea...

The study provides a strategic analysis of Egyptian logistics market covering about 12 key industries including automotive, engineering goods, cosmetics, pharmaceuticals, apparel, oil & gas, food, electronics and metals. It also provides a comprehensive analysis of the total logistics spend and its breakup by segments such as transportation, wareho...

As a part of the African Infrastructure Tracker research service, South Africa's Water Infrastructure provides an analysis of current and future water infrastructure developments in the country. It covers demand trends, funding challenges, and investment opportunities. Further, the analysis highlights key participants in the sector and provides an ...