Search results for: 'rout secret'

As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradually investing in digital technologies, intending to...

Disaster recovery and backup continue to drive the rapid uptake of Infrastructure-as-a-Service (IaaS) cloud solutions in the Philippines The complete migration of contact center infrastructure to the cloud is also expected to take place in the next 3–5 years. Enterprises will be adopting a hybrid form of deployment, deploying on-premise core routin...

This market insight discusses the impact of Australia’s automotive industry on the logistics market. The Australia automotive industry plays an important role in employment, exports, and innovation in the Australian economy. In particular, innovation in the automotive industry results in significant spillover effects across the economy. The current...

This report looks at the market dynamics of the International Data Services Market in Asia Pacific (APAC). Wrought with challenges, impending market consolidation & excess capacities in bandwidth on most major international routes, the price war persists. This invariably leads to dwindling bottom lines that could potentially threaten business profi...

31 Aug 2016  |  Asia Pacific  |  Market Research

Indian Commercial Vehicle Telematics Market

Annual Telematics Sales to Grow Sixfold by 2023

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Indian telematics is one of the fastest emerging markets, primarily driven by spiralling fuel prices, increasing number of accidents/vehicle theft, demand for vehicle navigation, and the rising need to monitor fuel pilferage. The market is relatively old, but adoption rates have been low due to the lack of awareness. However, vehicle OEMs and telem...

The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...

The Australian contact center applications market grew by 2.8%, reporting total market revenue of $122.1 million in 2016. The market is forecast to decline at a CAGR of 1.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, In...