Search results for: 'sector'

The automation and control in emerging sectors in Southeast Asia and Australia New Zealand. Smart grids, alternate energy sources, and pharmaceuticals have been identified as emerging sectors in Southeast Asia and Australia New Zealand. Total automation and control market forecast by product is explained along with forecast assumptions. The end-use...

This research service analyzes the upstream oil and gas sector including recent market developments in the key Asia Pacific countries. Besides, exploration and development trends in the subsea sector are discussed in detail. An analysis on the ROV and FPSO markets is provided. Activities in the upstream sector value chain and companies in each of ...

The scope of the addressable market for this study is the water and wastewater utilities sector (including council-run water and wastewater operations). This excludes water and wastewater assets operated in-house by commercial and industrial enterprises for their own use. Segments included in scope are hardware, software, onsite communications, and...

With climate change having a significant impact worldwide, decarbonization, decentralization, and digitalization are the three main 'Ds' transforming the power sector today. Reports published by many government agencies have forecast the growing penetration of distributed and renewable energy technologies in the overall power market. The main obje...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

This study examines the automotive aftermarket in Mainland China, with a particular focus on light vehicles, including passenger vehicles and light commercial vehicles. The aftermarket encompasses all non-warranty replacement parts installed after the dealer sells the vehicle. Automotive parts are integral to the complete vehicle assembly and play ...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

This research service outlines future prospects in the water and wastewater treatment (WWWT) market in the Australian resources sector along with its key trends and opportunities. The challenges this market is currently faces are high mining cost, labor shortage, and lack of access to infrastructure in the resources sector. However, the market driv...

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...