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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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08 Apr 2026  |  Asia Pacific  |  Market Research
China’s Macroeconomic Transformation, 2025–2035
China’s Export Pivot to Emerging Markets, Surge in High‑Tech Manufacturing, and Acceleration of AI‑Driven Industrial Upgrades to Drive Long-Term Growth
China is entering a decade of macroeconomic transformation, with growth expected to moderate from an average of 5.7% between 2015 and 2025 to 3.7% between 2025 and 2035. This slowdown is being driven by structural factors like population aging, property sector correction, and shifting global trade dynamics. In this scenario, China is accelerating i...
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15 Oct 2025  |  Asia Pacific  |  Market Research
B2B Payments, Asia-Pacific, 2025–2030
Automated Finance Platforms are Driving Transformational Growth in B2B Payments
The Asia-Pacific (APAC) B2B digital payments market is experiencing rapid transformation, driven by surging digital adoption, advancements such as API standardization (e.g., ISO 20022 and Open API frameworks), and regulatory harmonization for payment interoperability (e.g., ASEAN payment connectivity and India’s Unified Payments Interface [UPI]). K...
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31 Oct 2025  |  Asia Pacific  |  Market Research
Facility Management Market, Singapore, 2025–2030
Navigating Singapore’s Shifts in Policy and Technology for FM Transformational Growth
The facility management (FM) market in Singapore is in the mature stage of its growth cycle, positioning it ahead of most Southeast Asian counterparts and among the most advanced in Asia-Pacific. This maturity is underpinned by a strong outsourcing culture, a supportive regulatory framework, and high end-user receptiveness to value-added and innova...
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30 Nov 2017  |  Asia Pacific  |  Market Research
Future of Artificial Intelligence and its Impact on Australian Jobs, Forecast to 2030
AI Disrupting Labor Ecosystems, Automation to Replace Human Element in Routine and Low-Skilled Jobs by 2030
AI market in Australia is currently in a nascent stage. With several new companies and new technologies entering the market it is expected to see accelerated growth from 2020–2030. This study examines the current and future trends in the AI market in Australia. It also examines closely the key technologies aiding the market growth and key competito...
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16 Jun 2025  |  Asia Pacific  |  Market Research
Payments and Banking-as-a-Service Market, Asia-Pacific, 2025–2030
Embedded Finance is Driving Transformational Growth Due to Seamless Integration in Payments and Banking Services
The Asia-Pacific (APAC) is experiencing a surge in digitalization, which has been further accelerated by increased financial inclusion. This transformation is largely driven by regulatory support and the burgeoning fintech ecosystem in the region. This shift has led to a notable rise in the adoption of digital payment solutions and the emergence of...
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14 Jan 2026  |  Asia Pacific  |  Market Research
Managed and Professional Security Services Market, China, 2025–2030
Managed and Professional Security Services are Experiencing Transformational Growth due to Intensifying Cyber Threats and Expanding Digital Attack Surfaces
The scale and sophistication of cyberattacks in China continue to rise, driven by the rapid adoption of cloud computing, mobile applications, IoT devices, and industrial digitalization. Increasing automation of attacks, combined with wider use of AI-driven intrusion techniques, is placing unprecedented pressure on organizations to strengthen visibi...
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25 Sep 2025  |  Asia Pacific  |  Market Research
Facility Management Market, Japan and South Korea, 2025–2030
Transforming FM Through User-centric Experiences and Workplace Innovation
The mature Japanese and South Korean facility management (FM) markets are experiencing relatively stable growth post the 2020 disruption, as economic conditions are stable and growth is consistent. The effect of inflation calmed in 2023, and service providers are experiencing stability in terms of margins costs. The markets are motivated by the ado...
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23 Jul 2025  |  Asia Pacific  |  Market Research
Facility Management Industry, Southeast Asia, 2025–2030
Demand for Outsourcing and Value-added Services Driving Transformational Growth Due to Evolving Customer Needs and Technology-enabled Solutions
The steady growth of the Southeast Asian facility management (FM) market is primarily driven by robust growth in developing markets in the region, offset by a lower growth rate in the mature Singapore market. The growing outsourcing culture, bolstered by asset base expansion, evolving FM needs, greater acceptance of technologies, and the sustainabi...
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30 Sep 2020  |  Asia Pacific  |  Market Research
Transformative Mega Trends of Autonomous Driving in Japan, 2020
Strategic Partnering and Technology Strategy to Accelerate the Transformational Growth of Autonomous Vehicles
Japan’s automotive market is highly developed and evolving. Autonomous driving is advancing for both commercial and personal use. Naturally, global OEMs, suppliers, and technology companies are leading the charge, with significant inputs from research institutes and universities. In 2017, the Japanese government allowed driving tests on highways i...
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