Emerging Opportunities in African BPO Markets

Emerging Opportunities in African BPO Markets

Innovation Boosts Growth in Key African Countries

RELEASE DATE
27-Jul-2016
REGION
Africa
Research Code: MC27-01-00-00-00
SKU: IT03118-AF-MR_18848
$3,000.00
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$3,000.00
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Description

This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trends. It also provides a supply and demand analysis and market composition by local and international BPO providers. Other aspects are utilisation of BPO services in key industry verticals, key companies utilising the services, a breakdown of customer interaction channels, strategic insights on the role of innovation in market growth, and a brief look into the BPO market’s future.

Table of Contents

Key Findings

Key Findings (continued)

Research Scope

Market Definitions

Market Definitions (continued)

Market Definitions (continued)

Key Global BPO Hot Spots and Emerging Geographies

BPO Trends—Developed BPO Markets Versus Africa

Ease of Doing Business

Scaling up the Outsourcing Value Chain

BPO Services Adoption by Service Segment in Africa

Market Development Stages of BPO Services

BPO Services Utilization Across Industry Verticals

Captive Versus Outsourced Contact Centre Utilisation

Customer Interaction Channel Usage

BPO Readiness Index

Market Highlights

Key Market Drivers

Key Market Restraints

Supply and Demand Analysis

Supply and Demand Analysis—Discussion

Role of ITIDA and its Impact on the BPO Market

Market Highlights

Key Market Drivers

Key Market Restraints

Supply and Demand Analysis

Supply and Demand Analysis—Discussion

Regulatory Environment and Impact on the Economy

Market Highlights

Key Market Drivers

Key Market Restraints

Supply and Demand Analysis

Supply and Demand Analysis—Discussion

Regulatory Environment and Impact on the Economy

Market Highlights

Key Market Drivers

Key Market Restraints

Supply and Demand Analysis

Supply and Demand Analysis—Discussion

Market Highlights

Market Highlights (continued)

Key Market Drivers

Key Market Restraints

Supply and Demand Analysis

Supply and Demand Analysis—Discussion

Regulatory Environment and Impact on the Economy

BPO Growth Trends in Africa

Conclusions

Conclusions (continued)

The Last Word—4 Big Predictions

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trends. It also provides a supply and demand analysis and market composition by local and international BPO providers. Other aspects are utilisation of BPO services in key industry verticals, key companies utilising the services, a breakdown of customer interaction channels, strategic insights on the role of innovation in market growth, and a brief look into the BPO market’s future.
More Information
No Index No
Podcast No
Author Deepti Dhinakaran
Industries Information Technology
WIP Number MC27-01-00-00-00
Is Prebook No