Global Contactless Services Growth Opportunities

Global Contactless Services Growth Opportunities

Post-pandemic Transformative Consumer Behavior Will Lead to Innovative Business Models

RELEASE DATE
20-Apr-2022
REGION
Global
Research Code: K6E5-01-00-00-00
SKU: CI00810-GL-MT_26456
$4,950.00
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$4,950.00
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Description

The severity of the COVID-19 pandemic and its impact has transcended all aspects of our day-to-day lives, and it is difficult the fathom the challenges faced by various business verticals. To reverse the apprehensions instilled in people’s minds with regard to personal hygiene and safety and return to the pre-pandemic stage of stability, businesses across all industries have realized the need to incorporate contactless/no-touch solutions in existing operating models.

The change triggered by the pandemic is tangible, and it can be felt across all consumer cohorts. Traditional brick-and-mortar store operators are gradually moving to the omnichannel model of operations to retain their consumer base and allow customers to make their purchases without having to visit the store physically.

An Enhanced Customer Experience is no longer a marketing strategy taken up by businesses but a mandate in the post-COVID era. This makes it all the more important for businesses and brands to take up a strategy that provides users with a virtualized experience and helps them seamlessly navigate various touchpoints without having to explicitly engage in human-human interactions.

In addition, the demographic shift will act as a catalyst in this transition. For example, GenZs and Millenials are digital natives, and they are expected to emerge as the largest consumer cohort and overpower the impact of any other consumer segment. Furthermore, being driven by the pandemic, businesses will be keen to provide this tech-savvy generation with futuristic consumer experiences.

Approximately 60% of the global population is expected to dwell in urban areas by 2030, and out of every 6 citizens, 2 will be 60+ years. This implies that the existing healthcare infrastructure may not be able to cater to the rising demand, which could prompt a steep rise in investment in the automation of the healthcare sector through advanced technologies such as AI, Big Data, ML, NLP, and telehealth.

Research Scope

This Frost & Sullivan study offers an overview of global contactless services growth opportunities, and the focus is on the increased adoption of no-touch digital solutions that will lead to a contactless society or a no-touch society. The study also provides a brief narrative of various industries' move to a virtual space of operation and their effective minimization of human-human interactions.


Key Issues Addressed

  • Which important segments enable contactless services?
  • Which disruptive technologies facilitate contactless services?
  • What are the key performance indicators for businesses (post deployment of no-touch solutions)?
  • What are the critical success factors for growth for governments and companies seeking to enter this space?

Author: Partha Sarathi Chakraborty

Table of Contents

Why is Growth Becoming Increasingly Difficult to Achieve?

The Strategic Imperative 8™

Our Mega Trend Universe—An Overview

Growth Opportunities Fuel the Growth Pipeline Engine™

Our Mega Trend Universe—Contactless Services

Key Findings

Growth Opportunities Critical to Future Success

Trend Opportunity Overview

The Contactless Customer Journey—An Overview

The Contactless Customer Experience (CX)—The ‘What’

The Contactless Customer Experience (CX)—A Consumer's Perspective

Success Factors for Contactless Services—The ‘How’

Key Trend Opportunity Levers

Challenges Hindering the Adoption of Contactless Services

Regional Implications

Trend Opportunity—Attractiveness Analysis

Contactless Services are Transforming Key Industries

Contactless Services—Retail

Contactless Services—Hospitality

Contactless Services—Automotive

Contactless Services—Healthcare

Contactless Services—Travel and Tourism

Contactless Services—Education

Disruptive Technologies Shaping the Contactless Experience

Autonomous Delivery

Contactless Payments

Biometrics

No-touch Touchscreens

AR/VR Technology

Voice Technology

Trend Opportunity Impact and Certainty Analysis

Trend Opportunity Impact and Certainty Analysis (continued)

Trend Opportunity Matrix—Trend Innovation Index

Innovation Attractiveness Score

Trend Opportunity Matrix—Trend Growth Index

Growth Attractiveness Score

BEETS Implications

Growth Opportunity 1—Digital Micro-payment Solutions to Replace Cash for Low-value Transactions

Growth Opportunity 1

Growth Opportunity 2—Smart Workplaces to Drive Demand for Contactless Solutions in Offices

Growth Opportunity 2—Smart Workplaces to Drive Demand for Contactless Solutions in Offices (continued)

Growth Opportunity 3—Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities

Growth Opportunity 3—Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities (continued)

Critical Success Factors for Growth

Conclusion—The Way Forward

Our Mega Trend Universe

Our Mega Trend Universe (continued)

Identifying Your Company’s Growth Zone

Your Next Steps

About The Growth Pipeline ModelTM

List of Exhibits

List of Exhibits (continued)

Legal Disclaimer

Related Research
The severity of the COVID-19 pandemic and its impact has transcended all aspects of our day-to-day lives, and it is difficult the fathom the challenges faced by various business verticals. To reverse the apprehensions instilled in people’s minds with regard to personal hygiene and safety and return to the pre-pandemic stage of stability, businesses across all industries have realized the need to incorporate contactless/no-touch solutions in existing operating models. The change triggered by the pandemic is tangible, and it can be felt across all consumer cohorts. Traditional brick-and-mortar store operators are gradually moving to the omnichannel model of operations to retain their consumer base and allow customers to make their purchases without having to visit the store physically. An Enhanced Customer Experience is no longer a marketing strategy taken up by businesses but a mandate in the post-COVID era. This makes it all the more important for businesses and brands to take up a strategy that provides users with a virtualized experience and helps them seamlessly navigate various touchpoints without having to explicitly engage in human-human interactions. In addition, the demographic shift will act as a catalyst in this transition. For example, GenZs and Millenials are digital natives, and they are expected to emerge as the largest consumer cohort and overpower the impact of any other consumer segment. Furthermore, being driven by the pandemic, businesses will be keen to provide this tech-savvy generation with futuristic consumer experiences. Approximately 60% of the global population is expected to dwell in urban areas by 2030, and out of every 6 citizens, 2 will be 60+ years. This implies that the existing healthcare infrastructure may not be able to cater to the rising demand, which could prompt a steep rise in investment in the automation of the healthcare sector through advanced technologies such as AI, Big Data, ML, NLP, and telehealth.--BEGIN PROMO--

Research Scope

This Frost & Sullivan study offers an overview of global contactless services growth opportunities, and the focus is on the increased adoption of no-touch digital solutions that will lead to a contactless society or a no-touch society. The study also provides a brief narrative of various industries' move to a virtual space of operation and their effective minimization of human-human interactions.

Key Issues Addressed

  • Which important segments enable contactless services
  • Which disruptive technologies facilitate contactless services
  • What are the key performance indicators for businesses (post deployment of no-touch solutions)
  • What are the critical success factors for growth for governments and companies seeking to enter this space

Author: Partha Sarathi Chakraborty

More Information
Author Partha Sarathi Chakraborty
Industries Cross Industries
No Index No
Is Prebook No
Podcast No
WIP Number K6E5-01-00-00-00