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Post-pandemic Transformative Consumer Behavior Will Lead to Innovative Business Models
20-Apr-2022
Global
Megatrends
K6E5-01-00-00-00
CI00810-GL-MT_26456
The severity of the COVID-19 pandemic and its impact has transcended all aspects of our day-to-day lives, and it is difficult the fathom the challenges faced by various business verticals. To reverse the apprehensions instilled in people’s minds with regard to personal hygiene and safety and return to the pre-pandemic stage of stability, businesses across all industries have realized the need to incorporate contactless/no-touch solutions in existing operating models.
The change triggered by the pandemic is tangible, and it can be felt across all consumer cohorts. Traditional brick-and-mortar store operators are gradually moving to the omnichannel model of operations to retain their consumer base and allow customers to make their purchases without having to visit the store physically.
An Enhanced Customer Experience is no longer a marketing strategy taken up by businesses but a mandate in the post-COVID era. This makes it all the more important for businesses and brands to take up a strategy that provides users with a virtualized experience and helps them seamlessly navigate various touchpoints without having to explicitly engage in human-human interactions.
In addition, the demographic shift will act as a catalyst in this transition. For example, GenZs and Millenials are digital natives, and they are expected to emerge as the largest consumer cohort and overpower the impact of any other consumer segment. Furthermore, being driven by the pandemic, businesses will be keen to provide this tech-savvy generation with futuristic consumer experiences.
Approximately 60% of the global population is expected to dwell in urban areas by 2030, and out of every 6 citizens, 2 will be 60+ years. This implies that the existing healthcare infrastructure may not be able to cater to the rising demand, which could prompt a steep rise in investment in the automation of the healthcare sector through advanced technologies such as AI, Big Data, ML, NLP, and telehealth.
Research Scope
This Frost & Sullivan study offers an overview of global contactless services growth opportunities, and the focus is on the increased adoption of no-touch digital solutions that will lead to a contactless society or a no-touch society. The study also provides a brief narrative of various industries' move to a virtual space of operation and their effective minimization of human-human interactions.
Key Issues Addressed
- Which important segments enable contactless services?
- Which disruptive technologies facilitate contactless services?
- What are the key performance indicators for businesses (post deployment of no-touch solutions)?
- What are the critical success factors for growth for governments and companies seeking to enter this space?
Author: Partha Sarathi Chakraborty
Why is Growth Becoming Increasingly Difficult to Achieve?
The Strategic Imperative 8™
Our Mega Trend Universe—An Overview
Growth Opportunities Fuel the Growth Pipeline Engine™
Our Mega Trend Universe—Contactless Services
Key Findings
Growth Opportunities Critical to Future Success
Trend Opportunity Overview
The Contactless Customer Journey—An Overview
The Contactless Customer Experience (CX)—The ‘What’
The Contactless Customer Experience (CX)—A Consumer's Perspective
Success Factors for Contactless Services—The ‘How’
Key Trend Opportunity Levers
Challenges Hindering the Adoption of Contactless Services
Regional Implications
Trend Opportunity—Attractiveness Analysis
Contactless Services are Transforming Key Industries
Contactless Services—Retail
Contactless Services—Hospitality
Contactless Services—Automotive
Contactless Services—Healthcare
Contactless Services—Travel and Tourism
Contactless Services—Education
Disruptive Technologies Shaping the Contactless Experience
Autonomous Delivery
Contactless Payments
Biometrics
No-touch Touchscreens
AR/VR Technology
Voice Technology
Trend Opportunity Impact and Certainty Analysis
Trend Opportunity Impact and Certainty Analysis (continued)
Trend Opportunity Matrix—Trend Innovation Index
Innovation Attractiveness Score
Trend Opportunity Matrix—Trend Growth Index
Growth Attractiveness Score
BEETS Implications
Growth Opportunity 1—Digital Micro-payment Solutions to Replace Cash for Low-value Transactions
Growth Opportunity 1
Growth Opportunity 2—Smart Workplaces to Drive Demand for Contactless Solutions in Offices
Growth Opportunity 2—Smart Workplaces to Drive Demand for Contactless Solutions in Offices (continued)
Growth Opportunity 3—Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities
Growth Opportunity 3—Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities (continued)
Critical Success Factors for Growth
Conclusion—The Way Forward
Our Mega Trend Universe
Our Mega Trend Universe (continued)
Identifying Your Company’s Growth Zone
Your Next Steps
About The Growth Pipeline ModelTM
List of Exhibits
List of Exhibits (continued)
Legal Disclaimer
List of Figures
- Spending Forecast on CX Technologies, Global, 2022, 2026, and 2030
- Perception of Contactless Services across Generations, Global, 2021
- Contactless Services: Key Trend Opportunity Levers, Global, 2020–2030
- Digital Buyers, Global, 2021, 2028, and 2035
- Share of Various PoS Methods, Global, 2020, 2025, and 2030
- Adoption of Contactless Services, Share of Respondents by Region, 2020
- Click-and-Collect Sales Value Forecast, US, 2020, 2025, and 2030
- Smart Hospitality: Revenue Forecast, Global 2019, 2027, and 2035
- eLearning Market: Revenue Forecast by Segment, Global, 2019, 2026, 2033, and 2040
- Autonomous Last-mile Delivery: Revenue Forecast, Global, 2020, 2030, and 2040
- User Share by Payment Mode, Global, 2018, 2022, 2026, and 2030
- Biometric Solutions: Revenue Forecast, Global, 2020, 2025, and 2030
- AR/VR: Revenue Forecast, Global, 2020, 2025, and 2030
- Contactless Services: Trend Analysis, Global, 2021–2030
- Contactless Services: Innovation Attractiveness Score, Global, 2021–2030
- Contactless Services: Growth Attractiveness Score, Global, 2021–2030
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Research Scope
This Frost & Sullivan study offers an overview of global contactless services growth opportunities, and the focus is on the increased adoption of no-touch digital solutions that will lead to a contactless society or a no-touch society. The study also provides a brief narrative of various industries' move to a virtual space of operation and their effective minimization of human-human interactions.
Key Issues Addressed
- Which important segments enable contactless services
- Which disruptive technologies facilitate contactless services
- What are the key performance indicators for businesses (post deployment of no-touch solutions)
- What are the critical success factors for growth for governments and companies seeking to enter this space
Author: Partha Sarathi Chakraborty
| Deliverable Type | Megatrends |
|---|---|
| Author | Partha Sarathi Chakraborty |
| Industries | Cross Industries |
| No Index | No |
| Is Prebook | No |
| List of Charts and Figures | Spending Forecast on CX Technologies, Global, 2022, 2026, and 2030~ Perception of Contactless Services across Generations, Global, 2021~ Contactless Services: Key Trend Opportunity Levers, Global, 2020–2030~ Digital Buyers, Global, 2021, 2028, and 2035~ Share of Various PoS Methods, Global, 2020, 2025, and 2030~ Adoption of Contactless Services, Share of Respondents by Region, 2020~ Click-and-Collect Sales Value Forecast, US, 2020, 2025, and 2030~ Smart Hospitality: Revenue Forecast, Global 2019, 2027, and 2035~ eLearning Market: Revenue Forecast by Segment, Global, 2019, 2026, 2033, and 2040~ Autonomous Last-mile Delivery: Revenue Forecast, Global, 2020, 2030, and 2040~ User Share by Payment Mode, Global, 2018, 2022, 2026, and 2030~ Biometric Solutions: Revenue Forecast, Global, 2020, 2025, and 2030~ AR/VR: Revenue Forecast, Global, 2020, 2025, and 2030~ Contactless Services: Trend Analysis, Global, 2021–2030~ Contactless Services: Innovation Attractiveness Score, Global, 2021–2030~ Contactless Services: Growth Attractiveness Score, Global, 2021–2030~ |
| Podcast | No |
| WIP Number | K6E5-01-00-00-00 |
Global Contactless Services Growth Opportunities
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