Industries

This report will analyze the U.S. Commercial Firewall hardware and software markets. Frost & Sullivan has segmented the hardware market into four classes of products. The first class will be small office/home office (SOHO) grade products as defined by products listing for less than $1,000.00. Further segmentation will include small and medium en...

2000 Base year: An indepth analysis of the biometric-smart cards market including corporate profiles, forecasts of the biometrics-smart cards market to 2004 and market share analysis.

This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. There are many varying market definitions of exactly what a VPN is. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combina...

This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

2000 Base year: An indepth analysis of the smart cards market including corporate profiles of smart card manufacturers, forecasts of the smart cards market to 2004 and smart cards market share analysis.

This report provides a detailed analysis of how the growth of e-mail management and web-enabled contact centers is driving demand for web self service knowledge base solutions.