Industries

Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...

In the past decade, organizations have increasingly turned to the cloud to support their digital operations. Companies find the cloud a more efficient way to host their data and support their systems, and the cloud has fueled an expanding digital ecosystem, with infrastructure, platform, and software providers cooperating to deliver full solutions ...

As enterprises increase their use of cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all environments. As such, hybrid cloud management platforms have evolved to provide common functionality across infrastructures, architectures, and vendors. The ability ...

This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

In H1 2023, the APAC network firewall market saw a comparatively slower YoY growth of 8.2% as compared to H1 2022 that registered an estimated YoY growth of 14.0%. The market witnessed a slow growth following the difficult macroeconomic situation that engulfed many countries in APAC, leading to a more reserved approach when it comes to cybersecurit...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

IoT security refers to cybersecurity measures taken to protect connected devices and networks. With the increasing volume of data being transmitted from external sources and the larger attack surface in the IoT era, the need for robust security solutions has become crucial for reliable IoT operations. Malfunctioning or compromised IoT devices, whe...

For the purposes of this research, an endpoint is a physical device that connects to a network system. This includes desktop computers, laptops, mobile devices, virtual machines, servers, and IoT devices. Endpoints are the most vulnerable and exploited part of any network. The average organization manages thousands of endpoints accessing its corp...