Industries

Global ICT spending reached $2.8 trillion in 2019, registering 3.6% YoY growth. While ICT spending is currently prioritized towards business continuity and solutions to better cope with the pandemic and a post-pandemic business environment, Frost and Sullivan predicts a shift in IT spending patterns, which will lean more towards digital and emergin...

25 Nov 2020  |  Asia Pacific  |  Market Research

Asia-Pacific Distributed Denial-of-Service Protection Solutions Market, Forecast to 2024

Rising Number of DDoS Attacks Spur Growth for Protective Solutions

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Key Issues Addressed

The Asia-Pacific distributed denial-of-service (DDoS) solutions market grew with double-digit growth for both on-premise and cloud-based segments. The market will primarily be driven by the relentless growth of DDoS attacks throughout the region. In addition to acts committed for financial gain, simmering geopolitical tensions have prompted state-s...

24 Nov 2020  |  North America  |  Market Research

COVID-19 Geopolitical Chaos Highlights the Importance of Marketing Automation Solutions, 2020

Transformational Growth will Result as the Way We Communicate Fundamentally Changes

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The COVID-19 pandemic changed the way businesses run and how people communicate. Digital is king, and with the social distancing and lockdown rules in place, businesses must invest in digital solutions that enable remote working and automate business processes such as marketing and sales. Without these adjustments, businesses will lose out on conne...

24 Nov 2020  |  Asia Pacific  |  Market Research

Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

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The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...

New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...

The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...