Industries

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

21 Aug 2019  |  Asia Pacific  |  Market Research

Malaysian Data Center Services Market, Forecast to 2025

Digital Transformation Initiatives to Boost Uptake of Data Center Services

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Malaysia is considered to be one of the prime data center markets in the APAC region, and it is poised to experience exponential data center growth due to the abundant availability of resources and favorable government policies concerning data center infrastructure. The Government of Malaysia and Malaysian enterprises are keen to increase their ado...

19 Aug 2019  |  Asia Pacific  |  Market Research

Thailand Data Center Services Market, Forecast to 2025

The Thailand Data Center Market is Expected to be Highly Competitive in the Near Future due to Strategies Adopted by Existing Players and the Entrance of New Players

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The data center market in Thailand is growing rapidly due to digital transformation initiatives implemented by the government and increasing data center adoption by small, medium, and large enterprises. Emerging disruptive technologies can transform the businesses of an enterprise digitally. Increase in the migration of OTT and CSP players, incomin...

The Asia-Pacific network security market recorded a year-over-year (YoY) growth rate of 12.7% in Q1 2019. The quarter experienced a weaker YoY growth rate when compared to Q1 2018’s 15.0%. The significant rise in the number of data breaches among organizations, the rapid adoption of digital technologies across businesses, and the enforcement of cyb...

The U.S. Business Carrier Ethernet Services Market radar features AT&T Business, CenturyLink, Verizon Business, Spectrum Enterprise, Comcast Business, Windstream Enterprise, Cogent Communications and Zayo. While there are several smaller service providers with strong local footprints, their revenues are less than 2% of the market, and these compani...

Carrier Ethernet continues to be the de facto wide area network (WAN) connectivity service choice among businesses of all sizes, due to the benefits it offers: scalability, reliability, and cost efficient bandwidth. U.S. Business Ethernet market revenues exceeded $6.5 billion in 2018. Frost & Sullivan defines business carrier Ethernet services as...

30 Jul 2019  |  Europe  |  Market Research

Information Technology/Operational Technology (IT/OT) Security Convergence in the Smart Building Technology Market, Forecast to 2022

Digitalization and Cyberattacks driving adoption of IT/OT Security in Smart Buildings

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Automation, IoT, and digitalization are rapidly changing, and enterprise operations and building operations have not made an exception either. Today, smart devices control building management activities including temperature control, access control, lighting control, communication, and safety systems in many enterprises. At the same time, such conv...

This Frost Radar focuses on the global marketing automation solutions market and related research with a base year of 2018. Marketing automation solutions, by definition, comprise platforms that automate marketing and sales activities to drive revenue growth and empower organizations to make data-driven decisions. A marketing automation solution co...

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...