Industries

The impact and momentum of artificial intelligence (AI) on the customer experience (CX) industry are profound. It's a rapidly changing environment, enabling a massive wave of innovation across business and industry. Frost & Sullivan clients are actively seeking AI technology expertise and solutions that can enhance their customer experience (CX) ca...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights emerging cybersecurity innovations, focusing on AML, fraud prevention, runtime application security, and zero trust architecture. These solutions reduce manual threat management, enhance identity protection, and utilize machine learning for real-time detection and res...

09 Jul 2025  |  Global  |  Technology Research

Impact of Generative AI in the Telecom Industry--Assessment of Innovations and Applications

Applications, Solutions, and Future Opportunities

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The study explores the transformative effects of generative AI technologies on various facets of the telecom industry. It includes an examination of how AI-driven innovations enhance network optimization, customer service, and operational efficiency; an analysis of AI applications in predictive maintenance, fraud detection, and personalized custome...

The continued penetration of high-speed broadband services into advanced mobile devices, developments in the cellular machine-to-machine (M2M) and IoT markets, and the resurgence of unlimited mobile plans are the top drivers of the North American mobile communications market. This tracker presents metrics for leading mobile operators in the United ...

08 Jul 2025  |  Global  |  Technology Research

Enhancing Grid Resilience: Emerging Technologies for Modern and Reliable Power Systems

Next-generation Technology Trends: Applications leading to stability enhancement of power grid systems

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Emerging technologies aimed at improving grid resilience are rapidly evolving, driven by the need for improved reliability, efficiency, and sustainability in energy systems. Innovations in technology, growing energy demands, and the incorporation of renewable energy sources are strong incentives for utilities to implement creative solutions for mor...

Digital transformation in the financial sector is accelerating, driven by technological advancements, evolving customer expectations, regulatory changes, and the need for greater efficiency and security.Artificial intelligence (AI) and machine learning (ML) are reshaping the sector by enabling predictive analytics, automation, and personalized expe...

As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradually investing in digital technologies, intending to...

02 Jul 2025  |  Global  |  Megatrends

Trend Opportunity Profile Series—Technology (3rd Edition)

Key Transformations Toward Enabling Growth and Innovation to 2030

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This trend opportunity profile explores emerging digital technologies globally, highlighting key trends across industries including ICT, business and financial services, health and medicine, aerospace and defense, and retail. It identifies opportunities in sectors such as AI, cybersecurity, decentralized systems, and human-computer interaction. Th...

This study aims to investigate the transformative role of digital technologies in shaping the eCommerce landscape. eCommerce has drastically changed the way products are bought and sold. The study analyzes the impact of technologies such as AI/ML, AR/VR, and blockchain on various aspects of eCommerce operations.The study explores how these technolo...