Industries

Frost & Sullivan’s 2024 Frost & Sullivan’s Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026. Improving the customer experience (CX) and employee experience (EX) are top of mind ag...

According to business respondents to the 2024 Frost & Sullivan Global Cloud User Survey, artificial intelligence (AI) has now surpassed cloud as the most important aspect of digital transformation. As such, companies continue to build hybrid, multicloud environments to support AI deployments that meet business goals, such as revenue growth, improve...

Next Generation 911 (NG911) represents an industry transformation that proactively enhances public safety by acknowledging and catering to the rapidly evolving demands, products, lifestyles, and technologies of citizens. In contrast to the legacy voice-centric enhanced 911 (E911) network, NG911 supports a more diverse set of internet protocol (IP)-...

In Latin America, businesses are increasingly adopting cloud computing, artificial intelligence (AI), and machine learning technologies to support their strategic growth. Digital transformation remains strong, with the cloud solidifying its role as a cornerstone of innovation and efficiency across various industries and critical business segments i...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in AI, Cloud and Network Security, Threat and Behavioural Intelligence, Risk and Vulnerability Assessment, Access Control, Blockchain Security. Cyber Security TOE’s mission is to investigate new and emerging developments that aim to p...

Generative AI implementation vendors have the expertise to tailor complex AI models and capabilities to specific industry needs, ensuring seamless integration and maximizing the value of generative AI tools. The vendors are essential for businesses that lack in-house AI capabilities or want to accelerate their AI adoption journey. They help clients...

Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...

Frost & Sullivan defines non-licensed low-power wide-area network (LPWAN) connection as active devices connected to a wireless communication network designed for low-bandwidth, long-range data transmission over an unlicensed spectrum. This type of technology connects IoT devices with low power consumption and low data rates and covers large areas. ...

Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, and service delivery, and an improved user experience. By bringing computing closer to the data source, edge computing ...