Industries

The global enterprise network services industry serves multinational corporations that operate in more than 50 countries. The top 12 providers have captured about 90% of the market. They consist of both network operators and system integrators, with a robust ecosystem of internet service providers and telecom partners around the world. Services...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

Data breaches have risen in scale and complexity, and enterprises are investing in many solutions to address each new threat exposure. Often, such solutions operate in silos, generating alerts on multiple threat types. The security operations center (SOC) must handle and respond to each alert; when done manually, speed and accuracy suffer. SOCs con...

Frost & Sullivan defines a smart building as one equipped with networked devices that help provide a safe, productive, and comfortable environment for its occupants while optimizing operational and energy performance. Smart building industry participants, including leading, emerging, and start-up companies, innovate to achieve building decarbonizat...

As with conventional firewalls, next-generation firewalls (NGFWs) filter network traffic based on predetermined security rules, acting as a barrier between a private internal network and the public internet. The “next-generation” aspect of the technology is the additional security, inspection, and control capabilities that offset the limitations of...

Software-defined wide area network (SD-WAN) solutions continue to gain traction among enterprises trying to achieve network agility, cost containment, and consistent and secure app performance at the edge and branch locations. SD-WAN enables organizations to flexibly route traffic over a choice of network technologies based on their application nee...

Cloud infrastructure and platforms are the foundational elements that underpins enterprise digital transformation. The uncertain economic climate of 2022, which has carried over into 2023, has undoubtedly affected enterprise IT budgets and priorities. Macroeconomic trends—high interest rates, inflation, stagnant consumer demand, a weak housing ma...

Immersive virtual worlds offer a fully simulated digital experience similar to or very different from the real world. The visibility of immersive virtual worlds has increased in recent years due to investments from leading technology providers. Continued development and funding in the metaverse space from major tech firms have attracted more inte...

A digital twin is a virtual copy of a physical entity, which can be a product, system, component, or network of more complex systems. While a physical entity typically refers to tangible objects, a digital twin can also replicate a process, simulating and analyzing its performance. Thus, a digital twin can serve as a tool to virtually replicate and...