Industries

Software-defined Wide Area Network (SD-WAN) continues to attract the attention of enterprises eager to leverage the business benefits offered by the technology; for example, faster deployment of branch sites, cost savings from using private and public networks, optimized cloud connectivity, and application-aware routing. In this report, we provide...

There have been minimal changes in US payment infrastructure since the rollout of automated clearing house (ACH) in the 1960s and 1970s. For decades, the banks and financial institutions (FIs) in the United States have avoided “fixing what is not broken”, and the financial services industry has been lagging in digital transformation compared t...

Software-defined Wide Area Network (SD-WAN) continues to attract the attention of enterprises eager to leverage the business benefits offered by the technology; for example, faster deployment of branch sites, cost savings from using private and public networks, optimized cloud connectivity, and application-aware routing. In this report, we provide...

The North American hosted IP telephony and UCaaS market continues to expand at a steady pace, creating significant growth opportunities for providers with differentiated solution offerings, robust platforms and architectures, and effective go-to-market strategies tailored for specific customer segments. Both demand and supply factors are driving ma...

Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. The impact of softwar...

With increasing consumer preference for non-cash payments, banks, merchants, and retailers must ensure that they have the ability to support the emerging digital payments mechanisms in a secure manner. The acceleration of stolen identity data has further strengthened the need for enterprise fraud management (EFM) solutions that enable retailers and...

Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...

The North American mobile communications industry is defined by high-speed broadband services, continued penetration of advanced mobile devices, encouraging developments in cellular machine-to-machine (M2M) and Internet of Things (IoT) market, and resurgence of unlimited mobile plans. The attached tracker presents mobile communication metrics for t...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...