1. 20 Jan 2022  |  Global  |  Customer Research

    Evolving the Role of Telecom Operators in the Global Cloud Communications Value Chain

    Telephony and Platform Integrations Drive Growth Opportunities for Advanced Connectivity Services

    Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...

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  2. 13 Jan 2022  |  Global  |  Market Research

    Growth Opportunities in UC Endpoint OPEX Models

    OPEX Models Aim to Disrupt Device Acquisition in the UC Market

    Several providers, including Microsoft, Zoom, Neat, and Crestron, announced OPEX programs focusing on multiple UC endpoints in 2020-21. This move reflects the intense and growing interest in the OPEX space, which has been fueled in part by the pandemic. However, OPEX, particularly leasing as a business model, has been in practice for several years,...

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  3. 07 Jan 2022  |  Global  |  Market Research

    Hybrid Work Compels Businesses to Drive Equitable Meetings

    Technologies that Support Engagement and Interactivity Gain Prominence

    The pandemic was a great equalizer with everyone being remote. Mass adoption of video meetings, chat, virtual whiteboarding, and group messaging kept everyone productive and fully connected. Everyone had the same presence and an equal voice during video meetings. As people return to the office, there is a growing challenge of keeping the same level...

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  4. 24 Dec 2021  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2026

    2021 Market Size and Market Share Tracker

    2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...

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  5. 21 Oct 2021  |  Global  |  Customer Research

    Business Implications of Programmable Communications

    CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes

    In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

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  6. 18 Oct 2021  |  Global  |  Market Research

    Global Open and Virtual 5G Radio Access Network Growth Opportunities

    New Architecture, Cloud Computing, Open Interfaces, and Increased Competition Facilitate Transformational Growth

    The fifth generation of wireless technology (5G) has arrived and is being rolled out globally. 5G is possible because of the contributions of previous generations of wireless communications and a number of disruptive technologies, each of which must be understood at least at a high level to paint a full picture of the industry. This report centers ...

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  7. 17 Sep 2021  |  Global  |  Frost Radar

    Frost Radar™: Global SD-WAN Vendor Market, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    At the peak of the COVID-19 pandemic in 2020, software-defined wide area network (SD-WAN) vendors witnessed a surge in demand for SD-WAN technology to extend to remote workers. The business case for doing so is solid. As businesses across industries are embracing the public cloud to host key applications, and with advances in residential broadband ...

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  8. 17 Aug 2021  |  Global  |  Market Research

    Global Private 5G Network Growth Opportunities

    Vertical Market Expansion Empowers Transformational Growth

    A private cellular network—what the 3GPP standards refer to as a “non-public network”—is an isolated network which restricts the devices that connect to it. Public cellular networks initially carried primarily voice traffic, but data traffic now dominates these networks. This includes internet access and an ever-increasing percentage of video traff...

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  9. 13 May 2021  |  Global  |  Market Research

    5G Use Cases Employ Disruptive Technologies to Define the Global 5G Network Infrastructure Market

    Vertical Market Expansion Drives Future Growth Opportunities

    The first generation of wireless communication technology (1G) was introduced when NTT launched the first commercial cellular network in Tokyo in 1979. Successive generations have followed approximately every 10 years. Analog voice was the primary 1G service; 2G brought digital voice and introduced data services with text messages. Internet access ...

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  10. 12 May 2021  |  Global  |  Customer Research

    Investing in Communications and Collaboration Tools to Empower Frontline Workers

    Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

    Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

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