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IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond
25-Aug-2023
Global
Customer Research
K8E1-01-00-00-00
TE_2023_111
Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace.
The next phase of re-imagining hybrid work is not without complexities. As organizations globally tackle the challenges of return to office, building a modern workplace, and meeting new employee expectations, one thing is clear—hybrid work means different things to different organizations and will continue to have many variations.
Frost & Sullivan’s research team has been analyzing hybrid work practices and technologies that address the future of work. This workplace trends analysis report summarizes emerging hybrid work models, their impact on office space and meeting rooms, and their overall implications for businesses based on key IT decision-maker survey findings.
This report is complemented by additional IT decision-maker survey reports published by Frost & Sullivan in 2023.
This analysis presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals.
Key Features
The future workplace will be shaped for each organization by three key areas:
- Focus on employee experience
- Office modernization and reimagined workspaces
- Flexible technology transformation
Research Highlights
Frost & Sullivan’s 2023 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
- Top IT challenges
- Current unified communications and collaboration (UCC) technology adoption rates
- UCC technology investment plans
- UCC technology investment drivers
- Current and future support for evolving work styles
- Current and future use of office real estate
- Current and future UCC technology budgets
- UCC technology purchasing preferences
Author: Roopam Jain
Research Objectives
Research Methodology
Introduction
Key Findings
Key Findings (continued)
Key Findings (continued)
Emerging Workplace Trends
Emerging Work Models
Current Work Model
Guideline/Requirement on Number Of Days Working from Office for Hybrid Work Model
Plans to Review the Current Work Model
Shifting Workplace Plans
Key Benefits of Hybrid/Remote Work
Key Challenges of Hybrid/Remote Work
Customers are Boosting Investments in Communications and Collaboration Tools
Strong Focus on AI and ESG
CX and EX Lead the Way
Consolidation of Communication, Collaboration, IT Management & Support Tools
Customers Show a Strong Preference for a Single UC Stack—Phone, Group Chat, and Meetings on a Unified Platform
Importance of a Fully Integrated UCaaS Solution by Region
Significant Technology Consolidation is Already in Place
Customers Plan on Further Consolidation
Video Conferencing and Group Chat are Table Stakes for Hybrid Work
Remote Work Leads to Greater Market Maturity
Migration to Cloud Video Conferencing
Video Extends to Contact Center and Frontline Workers
Remote Work Prompts Changes to Office Space
Technologies Used in Meeting Rooms
Top Selection Criteria for Room Video Conferencing Devices
Key Capabilities for Room Video Conferencing Devices
Importance of In-room Touch Controllers
Importance of Room Scheduling Displays
Importance of Smart Cameras
Importance of Intelligent Audio
Importance of Analytics
Importance of Centralized Management
Importance of Interoperability
Growth Opportunities Fuel the Growth Pipeline Engine™
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey
Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey (continued)
Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey (continued)
Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey (continued)
Organization Profile for the 2023 Remote Work Survey*—Industry Segment
Organization Profile for the 2023 Remote Work Survey*—Size of Organization
Respondent Profile for the 2023 Remote Work Survey*—Respondent Role
List of Exhibits
List of Exhibits (continued)
Legal Disclaimer
List of Figures
- Percent of Desk Workers Working Remotely, Global, 2023-2025
- Workplace Plans, Global, 2021-2023
- Top Benefits of Hybrid/Remote Work Model, Global, 2023
- Top Concerns for Hybrid/Remote Work Model, Global, 2023
- Communications and Collaboration Upgrade and Investment Plans, Global, 2023
- Importance of AI to Achieving Business Goals, Global, 2023
- Importance of ESG and Sustainability Practices to Achieving Business Goals, Global, 2023
- Drivers for Investments in Communications and Collaboration Tools, Global, 2023
- Importance of a Fully Integrated UCaaS Solution, Global 2023
- Importance of a Fully Integrated UCaaS Solution that Includes Meetings and Messaging, by Region, Global, 2023
- UCC Solution Adoption Status, Global, 2023
- Future Plans for UCC Solutions, Global, 2023
- Primary Deployment Model for Video Conferencing, Global, 2023
- Use for Contact Center, Global, 2023
- Use for Frontline Workers, Global, 2023
- Changes in Office Space as a Result of Evolving Work Models, Global, 2023
- Technologies Currently Used in Meeting Rooms, Global, 2023
- Top Three Factors for Room Video Conferencing Device Purchase, Global, 2023
- Importance of Key Capabilities/Features For Room-based Video Conferencing Devices—Top 2 Boxes, Global, 2023
- Importance of In-room Touch Controllers for Video Conferencing Rooms, Global, 2023
- Importance of Room Scheduling Displays for Video Conferencing Rooms, Global, 2023
- Importance of Smart Cameras for Video Conferencing Rooms, Global, 2023
- Importance of Intelligent Audio for Video Conferencing Rooms, Global, 2023
- Importance of Analytics for Video Conferencing Rooms, Global, 2023
- Importance of Centralized/Remote Management for Video Conferencing Rooms, Global, 2023
- Importance of Interoperability for Video Conferencing Devices, Global, 2023
- ITDM Survey Respondents by Region, Global, 2023
- ITDM Survey Respondents by Country, Global, 2023
- ITDM Survey Respondents by Industry Sector, Global, 2023
- ITDM Survey Respondents by Size of Organization, Global, 2023
- ITDM Survey Respondents by Department, Global, 2023
- ITDM Survey Respondents by Age, Global, 2023
- ITDM Survey Respondents by Position, Total, Global, 2023
- ITDM Survey Respondents by C-level Position,Global, 2023
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Key Features
The future workplace will be shaped for each organization by three key areas:
- Focus on employee experience
- Office modernization and reimagined workspaces
- Flexible technology transformation
Research Highlights
Frost & Sullivan’s 2023 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
- Top IT challenges
- Current unified communications and collaboration (UCC) technology adoption rates
- UCC technology investment plans
- UCC technology investment drivers
- Current and future support for evolving work styles
- Current and future use of office real estate
- Current and future UCC technology budgets
- UCC technology purchasing preferences
Author: Roopam Jain
| Deliverable Type | Customer Research |
|---|---|
| Author | Roopam Jain |
| Industries | Telecom |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | Video Conferencing System |
| Keyword 2 | Video Conferencing System For Office |
| Keyword 3 | Video Conferencing Communication |
| List of Charts and Figures | Percent of Desk Workers Working Remotely, Global, 2023-2025~ Workplace Plans, Global, 2021-2023~ Top Benefits of Hybrid/Remote Work Model, Global, 2023~ Top Concerns for Hybrid/Remote Work Model, Global, 2023~ Communications and Collaboration Upgrade and Investment Plans, Global, 2023~ Importance of AI to Achieving Business Goals, Global, 2023~ Importance of ESG and Sustainability Practices to Achieving Business Goals, Global, 2023~ Drivers for Investments in Communications and Collaboration Tools, Global, 2023~ Importance of a Fully Integrated UCaaS Solution, Global 2023~ Importance of a Fully Integrated UCaaS Solution that Includes Meetings and Messaging, by Region, Global, 2023~ UCC Solution Adoption Status, Global, 2023~ Future Plans for UCC Solutions, Global, 2023~ Primary Deployment Model for Video Conferencing, Global, 2023~ Use for Contact Center, Global, 2023~ Use for Frontline Workers, Global, 2023~ Changes in Office Space as a Result of Evolving Work Models, Global, 2023~ Technologies Currently Used in Meeting Rooms, Global, 2023~ Top Three Factors for Room Video Conferencing Device Purchase, Global, 2023~ Importance of Key Capabilities/Features For Room-based Video Conferencing Devices—Top 2 Boxes, Global, 2023~ Importance of In-room Touch Controllers for Video Conferencing Rooms, Global, 2023~ Importance of Room Scheduling Displays for Video Conferencing Rooms, Global, 2023~ Importance of Smart Cameras for Video Conferencing Rooms, Global, 2023~ Importance of Intelligent Audio for Video Conferencing Rooms, Global, 2023~ Importance of Analytics for Video Conferencing Rooms, Global, 2023~ Importance of Centralized/Remote Management for Video Conferencing Rooms, Global, 2023~ Importance of Interoperability for Video Conferencing Devices, Global, 2023~ ITDM Survey Respondents by Region, Global, 2023~ ITDM Survey Respondents by Country, Global, 2023~ ITDM Survey Respondents by Industry Sector, Global, 2023~ ITDM Survey Respondents by Size of Organization, Global, 2023~ ITDM Survey Respondents by Department, Global, 2023~ ITDM Survey Respondents by Age, Global, 2023~ ITDM Survey Respondents by Position, Total, Global, 2023~ ITDM Survey Respondents by C-level Position,Global, 2023~ |
| Podcast | No |
| Predecessor | K775-01-00-00-00 |
| WIP Number | K8E1-01-00-00-00 |
Investment Priorities for the Workplace and Video Conferencing
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