Industries

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel.....

This Frost Radar™ analyzes the clinical ambient AI solutions that enable clinicians to improve their efficiency at the point of care. AI scribe capability has become the baseline market requirement, eliminating it as a differentiator and pushing vendors to compete on higher-order clinical and financial workflow integration. These capabilities inc.....

The population health management (PHM) market continues to benefit from provider participation in risk-based reimbursement models, including Medicare Advantage, the Medicare Shared Savings Program, and other value-based care arrangements. As organizations assume greater financial accountability, demand is increasing for platforms that can improve q...

The North American dedicated internet access (DIA) services market is mature but has experienced a fresh burst of energy in the past few years as software-defined wide area networks (SD-WAN) challenge the status quo of traditional WAN services. While some customers have chosen to create a hybrid SD-WAN network by adding broadband links to MPLS or E...

The North American carrier Ethernet services market is in the mature stage of its lifecycle, with revenue growth under pressure from price compression, market saturation, and the broader adoption of SD-WAN using multiple underlay technologies. Providers interviewed for this analysis identified 1 Gbps and 10 Gbps as the most commonly requested Ether...

The customer experience (CX) management services market continues to expand in North America as enterprises accelerate the use of external service providers to improve operational efficiency, augment internal capabilities, and deliver more consistent, omnichannel customer engagement. As economic pressures intensify and consumer expectations rise, g...

The North American wavelength services market is in the mature stage of the product life cycle. In recent years, the request for wavelength services has snowballed, driven by exponential demand for high bandwidth from wholesale and retail customers looking to accelerate their digital transformation initiatives, the adoption of AI-enabled applicatio...

Frost & Sullivan expects North America’s school bus market to experience steady, multiyear, replacement-driven growth, supported by an aging national fleet, rising safety requirements, and expanding state-level investment in clean student transportation. While established manufacturers continue to dominate in production scale, dealer reach, and m.....

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric th...