Communications Services

This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...

The global SD-WAN infrastructure market continues to demonstrate strong growth dynamics, surpassing $6.57 billion in 2024 with a year-over-year increase of 28.1%. Looking ahead, the market is projected to grow at a 15.1% CAGR through 2029, driven by accelerated digital transformation, increasingly complex network environments, and a surge in cloud-...

In this study, Frost & Sullivan focuses on leading global carriers that provide managed network services (MNS). Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated internet access,...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

Infographics

×

Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

Intelligent network automation is transforming the enterprise network infrastructure and how networks are managed and optimized. Network services industry participants are developing and integrating AI technologies to automate various network operation processes and tasks. Network operation and management are complex, and automated network function...

The global enterprise network services market has experienced modest contraction in recent years with this capital-intensive and mature market. Key macroeconomic factors, including elevated interest rates and persistent inflation, have exerted downward pressure on market dynamics. In addition, price compression in network services has intensified a...

AI refers to technologies that emulate human intelligence and assist decision-making with self-learning capabilities. Machine learning (ML) is a sub-field of AI that focuses on imitating how humans learn and includes the development and use of algorithms that can learn and adapt without following explicit instructions. Telcos have emerged as essen...

In this study, Frost & Sullivan focuses on leading carrier companies that provide managed network services (MNS) globally. Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated inter...

The mobile communications industry in LATAM is crucial for economic growth, social connectivity, and digital inclusion. As smartphone penetration increases and network coverage expands, 5G connectivity demands market innovation, support for businesses, and better general access to an essential service. The analysis is segmented by prepaid and postp...