The global experience with COVID-19 gave financial services companies a unique opportunity to refocus and rebuild the trust of their customers, ultimately leading to their loyalty. Banking is now embedded in the customers’ lifestyle; and as part of banks' continued digital transformation, they can serve their customers through multiple channels and technologies. The use of technology to automate processes removes internal obstacles and creates a seamless customer experience. Key to this automation is advances like AI, data analytics, and systems that can react quickly to the market.
The acceleration of work-from-home culture and convergence of technology with financial services (Fintech) aligns with Frost & Sullivan's own breadth and depth of expertise. Frost & Sullivan tracks the digital transformation of financial services companies and fintech disruptors. The Fintech industry is extensive. It is comprised of multiple subsectors; each of which have trends specific to them, and to each global region. Having a 360-degree view of emerging technologies, the global financial services industry, and regional expertise creates a unique perspective that is valuable to our research and advisory for clients.
The Fintech subsectors we cover include:
• Verticals: Digital Banking, Insurtech, Wealthtech
• Enablers: Cloud, Data and Analytics, Blockchain, Artificial Intelligence (AI), Machine Learning (ML), and Internet of Things (IoT)
• Services: Lending Platforms, Regtech, Paytech
06 Nov 2019  |  North America
The Social, Technological, and Economic Factors Influencing a Culture of Innovation and Investment
Mexico’s demographic favorability through the next decade, its focus on education to fully capitalize the growing working and escalating digital accessibility, and its growing start-up business support mechanisms advocates the expanding Mexico’s culture of innovation. Though Mexico spend less than 1% of GDP in research and development compared ...
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12 Oct 2017  |  North America
An End User Perspective on Navigating Digital Transformation in Finance, Banking, and Insurance, Global, 2017
Gain a Competitive Advantage Using Insights from IT Buyers
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Finance, Banking, and Insurance, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichanne...
11 Jul 2017  |  North America
Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention
Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...
20 Jun 2017  |  North America
Strategic Investments in Effective Customer Engagement Result in Useful Data Insights for Growth
The financial services industry has been remarkably disrupted by innovative technologies and new business models. While the pace of innovation is rapid in financial services, IoT is still at a nascent level in this complex and highly regulated industry. However, the industry now appears to be at a point of articulation as the stakeholders from the ...
19 Jun 2017  |  North America
Average Fintech Investment Portfolio of Automotive OEMs to Grow 15x to $230 Million by 2025
This research service provides a comprehensive overview of the fintech landscape in the automotive industry. It covers the application and use cases of fintech-powered innovation in the following 5 segments: 1. Automotive Leasing & Finance 2. Automotive Insurance 3. Digital Automotive Retailing 4. Digital Payments 5. Automotive Convenience and E...
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21 Sep 2016  |  North America
A Customer Perspective
The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...