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Emerging Opportunities in African BPO Markets
Innovation Boosts Growth in Key African Countries
27-Jul-2016
Africa
Market Research
MC27-01-00-00-00
IT03118-AF-MR_18848
$3,000.00
Special Price $2,250.00 save 25 %
This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trends. It also provides a supply and demand analysis and market composition by local and international BPO providers. Other aspects are utilisation of BPO services in key industry verticals, key companies utilising the services, a breakdown of customer interaction channels, strategic insights on the role of innovation in market growth, and a brief look into the BPO market’s future.
Key Findings
Key Findings (continued)
Research Scope
Market Definitions
Market Definitions (continued)
Market Definitions (continued)
Key Global BPO Hot Spots and Emerging Geographies
BPO Trends—Developed BPO Markets Versus Africa
Ease of Doing Business
Scaling up the Outsourcing Value Chain
BPO Services Adoption by Service Segment in Africa
Market Development Stages of BPO Services
BPO Services Utilization Across Industry Verticals
Captive Versus Outsourced Contact Centre Utilisation
Customer Interaction Channel Usage
BPO Readiness Index
Market Highlights
Key Market Drivers
Key Market Restraints
Supply and Demand Analysis
Supply and Demand Analysis—Discussion
Role of ITIDA and its Impact on the BPO Market
Market Highlights
Key Market Drivers
Key Market Restraints
Supply and Demand Analysis
Supply and Demand Analysis—Discussion
Regulatory Environment and Impact on the Economy
Market Highlights
Key Market Drivers
Key Market Restraints
Supply and Demand Analysis
Supply and Demand Analysis—Discussion
Regulatory Environment and Impact on the Economy
Market Highlights
Key Market Drivers
Key Market Restraints
Supply and Demand Analysis
Supply and Demand Analysis—Discussion
Market Highlights
Market Highlights (continued)
Key Market Drivers
Key Market Restraints
Supply and Demand Analysis
Supply and Demand Analysis—Discussion
Regulatory Environment and Impact on the Economy
BPO Growth Trends in Africa
Conclusions
Conclusions (continued)
The Last Word—4 Big Predictions
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition—Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Speak directly with our analytics experts for tailored recommendations.
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Deepti Dhinakaran |
| Industries | Information Technology |
| WIP Number | MC27-01-00-00-00 |
| Is Prebook | No |
