IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. This edition of the ITCC Technology Opportunity Engine captures developments related to AI Observability, Enterprise AI Data Integration, Geospatial Estimator Platform, Edge AI-Driven IoT Platform, AIIoT & Edge Platform, AI-Optimized Edge Processing, Cloud-Native Infrastructure Management, Blockchain Payment, Quantum-Classical Hybrid Computing Plat...

    $950.00
  2. 29 Jan 2026  |  Global  |  Technology Research

    Quantum Computing: The Next Frontier in Computational Transformation

    Assessing Technological Breakthroughs and Commercial Readiness Across the Global Quantum Ecosystem

    Quantum computing has entered a critical transition phase, moving from R&D experimentation toward early commercialization. This report examines what this supercritical period means for the global quantum computing landscape between 2025 and 2030 and the implications for enabling technological development across hardware, software, and cloud deploym...

    $4,950.00
  3. 21 Jan 2026  |  Global  |  Technology Research

    Agentic AI in Service Automation Unlocking Efficiency and Personalization

    Agentic AI Transforming Services and Improving Efficiency Across Sectors

    This report examines the transformative potential of Agentic AI to enhance efficiency, personalization, and automation across key service industries from 2025 to 2030. Focusing on 5 high-impact sectors—BFSI, healthcare, manufacturing, retail, and others—it analyzes how AI agents integrate across value chains to drive operational performance, custom...

    $4,950.00
  4. 19 Jan 2026  |  Global  |  Customer Research

    AI in 2025: Global Trends and Enterprise Reality

    What the Latest Data Reveals About Adoption Drivers and Challenges, Trends, and Strategic Enablers

    The artificial intelligence (AI) landscape is undergoing rapid transformation, with enterprises worldwide navigating a complex journey from experimentation to operationalization. The Global State of AI 2025 report delivers a timely, in-depth exploration of how organizations are adopting, deploying, and scaling AI technologies to drive business valu...

    $4,950.00
  5. 16 Jan 2026  |  Global  |  Technology Research

    Growth opportunities in Software as a Service securities, Trust Management Platforms, Artificial Intelligence Observability and Security

    Cyber Security Technology Opportunity Engine

    This edition of the Cyber Security Technology Opportunity Engine (TOE) examines expanding prospects within cloud-based software protection solutions, highlighting systems for overseeing credibility and tools for monitoring and safeguarding machine learning environments. It covers strategies for spotting issues in virtual infrastructures, overall or...

    $950.00
  6. 14 Jan 2026  |  Global  |  Market Research

    Data Center Operator Profiles, Colocation, Global, 2026

    AI/HPC Workloads Are Driving Transformational Growth

    Colocation refers to the provision of data center space, racks, power, and network resources for customers in the data center industry. Colocation commonly has two types: wholesale/hyperscale colocation services, which includes extensive data center spaces for customers with high power requirements; and retail colocation services, including small s...

    $4,000.00
  7. This edition of the Cyber Security Technology Opportunity Engine (TOE) focuses on the critical shift towards Zero Trust frameworks that eliminate human oversight through automation, address the lateral movement of threats in distributed environments, and unify fragmented security stacks through intelligent orchestration. Notable developments includ...

    $950.00
  8. This edition of the ITCC Technology Opportunity Engine highlights high-impact innovations across artificial intelligence, blockchain, quantum computing, and industrial IoT that are reshaping enterprise and industrial digital transformation. The analysis captures emerging growth opportunities in generative AI for multimedia content creation, scalabl...

    $950.00
  9. 11 Dec 2025  |  Global  |  Frost Radar

    Frost Radar™: Mobile IoT Connectivity Management Platforms, 2025

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    Internet of things connectivity managed platforms (IoT CMPs) provide the bridge between IoT devices, the internet, the edge, and the cloud, supporting a range of connectivity technologies. The platforms collect data and then analyze it to extract insights that organizations use to monitor asset performance, identify problems and anomalies, and make...

    $4,950.00
  10. 05 Dec 2025  |  Global  |  Customer Research

    Inside the Minds of IoT Decision-Makers: Spending Priorities and Growth Opportunities

    Findings from Frost & Sullivan’s 2025 Global IoT End-User Survey

    Frost & Sullivan's annual survey, now in its fifth year, offers critical insights into the perceptions and behaviors of IT and business decision-makers as they navigate the rapidly evolving landscape of cloud technologies and Internet of Things (IoT) applications. Since 2020, Frost & Sullivan has conducted an annual survey targeting IT and business...

    $4,950.00