IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 16 Jun 2021  |  Europe

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

  2. 21 Sep 2018  |  Europe

    European NeoBanks Market, 2018

    High Growth Expected as New Market Segments and Enhanced Customer Engagement Lead to Rapid Adoption

    As the global banking industry struggles with issues related to rising costs, legacy infrastructure, evolving customer demand and changing regulations, the NeoBanking industry is making slow but steady progress. With new business models, innovative products and services, use of technology and approach to business, NeoBanks are engaging their custom...

  3. 05 Apr 2018  |  Europe

    European Fintech Market Outlook, 2018

    Impact of Emerging Technologies will Encourage New Business Models in European FinTech

    FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...

  4. 10 Nov 2017  |  Europe

    The Global Paytech Market, 2017: Driving Transaction Transformation

    The Application of Enabling Technologies will Underpin the Delivery of Disruptive Payment Services to Customers

    Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...

  5. 07 Oct 2016  |  Europe

    Biometrics: The key to your digital identity?

    Digital Identity solutions are quickly evolving to better fit consumer's requirements

    According to Cisco, the number of mobile-connected devices per capita will reach 1.5 units by 2020. There will be 11.6 billion mobile-connected devices by 2020 globally, including M2M modules—exceeding the world's projected population at that time (7.8 billion). As a result, the need to be strongly identified when accessing cloud-based platforms ...

  6. 05 Jan 2016  |  Europe

    South African Smart Card Market - Growth Trends, 2016

    Complete, Flexible, Stable, and Independent TSM Solutions to Sustain Growth Momentum

    The growth dynamics of the South African smart card market are complex, affected by varying trends across technologies and industries. The markets for SIM, banking, and payment cards are also heavily impacted by emerging technological trends such as near-field communication (NFC) technologies, long term evolution (LTE), cloud-based services, and mo...

  7. On 5 and 6 November, T-Systems held its most recent Analyst & Sourcing Advisor Summit in Berlin. The event took place as T-Systems, the IT services and enterprise customer division of Deutsche Telekom AG (DTAG), is coming into the home stretch of a major restructuring.

  8. eCommerce service providers act as integrators and platforms that enable and execute parts of the eCommerce value chain. Starting from Web shop design and including development, hosting, warehousing, delivery, and call centres, eCommerce service providers can free online store owners from many of the chores associated with running their businesses.

  9. The essential question for enterprises considering cloud solutions has changed over the past three years from 'should we migrate to cloud?' to 'what and when should we migrate?’ Frost & Sullivan's surveys of senior IT management show that adoption accelerated in 2014.

  10. Frost & Sullivan forecasts high growth for the Infrastructure-as-a-Service (IaaS) market between 2015 and 2019, predicting that total IaaS revenues will overtake traditional data centre services, such as managed hosting and retail colocation services, in the next 5 to 6 years.