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LSPs Fall below End-user Expectations for Key Performance Metrics
12-Dec-2014
South Asia, Middle East & North Africa
Customer Research
P7DF-01-00-00-00
TP00043-SA-CR_08714
This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. The service discusses end-user reasons for outsourcing logistics and typical contract durations with LSPs. In addition, the service provides the names of the top 3 LSPs for each industry for both domestic and international logistics and includes the best LSPs in the total industry for express cargo logistics and cold chain logistics.
Definitions
Research Aims and Objectives
Benefits for Readers of this Study
Key Questions This Study Will Answer
Methods and Sample Details
List of Abbreviations
Executive Summary—Key Measurements on Logistics Outsourcing
Executive Summary—Key Measurements on Logistics Outsourcing (continued)
Executive Summary—Key Measurements on Logistics Outsourcing (continued)
Executive Summary—Key Measurements on Logistics Outsourcing (continued)
Executive Summary—CEO Perspective
Summary of Key Findings
Summary of Key Findings (continued)
Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top 10 Selection Parameters
LSP Performance by Top 10 Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the Total Industry
Voice of the Customer Award 2014 for the Domestic LSP with the Best Brand Leadership in Overall India
Voice of the Customer Award 2014 for the International LSP with the Best Brand Leadership in Overall India
Voice of the Customer Award 2014 for the Best Domestic Express Cargo LSP in Overall India
Voice of the Customer Award 2014 for the Best International Express Cargo LSP in Overall India
Voice of the Customer Award 2014 for the Best Cold Chain LSP in Overall India
Voice of the Customer Award 2014 for the Emerging LSP in Overall India
Summary of Key Findings in the Auto Components Industry
Summary of Key Findings in the Auto Components Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by the Top 10 Selection Parameters
LSP Performance by the Top 10 Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the Auto Components Industry
Voice of the Customer Award 2014 for the LSP with the Best Performance in Domestic Logistics
Voice of the Customer Award 2014 for the LSP with the Best Performance in International Logistics
Summary of Key Findings in the Automobile Industry
Summary of Key Findings in the Automobile Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by the Top 10 Selection Parameters
LSP Performance by the Top 10 Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the Automobile Industry
Voice of the Customer Award 2014 for the LSP with the Best Performance in Domestic Logistics
Voice of the Customer Award 2014 for the LSP with the Best Performance in International Logistics
Summary of Key Findings in the ECE Industry
Summary of Key Findings in the ECE Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by the Top 10 Selection Parameters
LSP Performance by the Top 10 Selection Parameters (continued)
Key Logistics Challenges and Technology Use Levels—Electronics and Communications Equipment Industry
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the ECE Industry
Voice of the Customer Award 2014 for the LSP with the Best Performance in Domestic Logistics
Voice of the Customer Award 2014 for the LSP with the Best Performance in International Logistics
Summary of Key Findings in the EIG Industry
Summary of Key Findings in the EIG Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by the Top 10 Selection Parameters
LSP Performance by the Top 10 Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the EIG Industry
Voice of the Customer Award 2014 for the LSP with the Best Performance in Domestic Logistics
Voice of the Customer Award 2014 for the LSP with the Best Performance in International Logistics
Summary of Key Findings in the PMD Industry
Summary of Key Findings in the PMD Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by the Top 10 Selection Parameters
LSP Performance by the Top 10 Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the PMD Industry
Voice of the Customer Award 2014 for the LSP with the Best Performance in Domestic Logistics
Voice of the Customer Award 2014 for the LSP with the Best Performance in International Logistics
Summary of Key Findings in the RFMCG Industry
Summary of Key Findings in the RFMCG Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by the Top 10 Selection Parameters
LSP Performance by the Top 10 Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Use Trends—Current Use Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the RFMCG Industry
Voice of the Customer Award 2014 for the LSP with the Best Performance in Domestic Logistics
Voice of the Customer Award 2014 for the LSP with the Best Performance in International Logistics
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| Deliverable Type | Customer Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Srinath Manda |
| Industries | Transportation and Logistics |
| WIP Number | P7DF-01-00-00-00 |
| Is Prebook | No |
Tenth Annual Indian Logistics Industry Benchmarking Study
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