Unified Communications and Collaboration (UCC)
Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more. New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.
As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.
The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.
Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.
Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:
Extensive back catalogue of research in the majority of UC&C market sectors, as follows:
- Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services, VoIP Access and SIP Trunking
- Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
- Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
- Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
- Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video
Comprehensive global coverage with local expertise in all major world regions
Experienced and expert team of analysts with decades of experience in the communications and collaboration industry
Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends
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18 Oct 2013  |  Latin America
The Latin American Unified Communications and Collaboration Solutions Market
Nearing the Tipping Point of Large Scale UC Adoption
The proliferation of IP-based communications infrastructure that boosted adoption of more advanced communications solutions is driving the unified communications (UC) and collaboration solutions market in Latin America. In this research service, Frost & Sullivan covers the principal drivers and restraints impacting the market and analyzes the solut...
$6,950.00 -
01 Oct 2013  |  Global
Global Video Conferencing Endpoints and Infrastructure MarketQ2 2013 Update
Migration to Cloud and Software Impacts Growth
Following on the heels of a down year, the video conferencing endpoints and infrastructure market saw a weak quarter in Q2 2013 with revenue declining by 3% on an annual basis and growing at 0.9% sequentially. The steepest decline is coming from the infrastruture segment. The video conferencing industry is on the cusp of significant shifts. Users a...
$1,500.00 -
10 Sep 2013  |  Asia Pacific
Asia-Pacific Unified Communications Market CY 2012 Tracker
UC Market Growth to be Driven by Mobility and IM/presence
This APAC unified communications (UC) market tracker for calendar year (CY) 2012 offers an analysis of regional UC demand across 14 Asia-Pacific markets. It analyses market trends, vendor market performances, vertical and horizontal market splits, go-to market strategies, and major public customer wins. The UC market in this tracker is segmented in...
$20,000.00 -
30 Aug 2013  |  Europe
Video Conferencing Infrastructure and Endpoints
Market Outlook for EMEA
Companies of all sizes are realising the benefits of adopting video conferencing solutions to reduce travel costs, increase worker productivity and collaboration, and further their green initiatives. Previously used mainly by senior executives, video conferencing is now finding broader adoption in all levels of the organisation. This market insight...
$1,500.00 -
11 Jul 2013  |  Asia Pacific
APAC Enterprise Video Endpoints and Infrastructure Market 2013 Update
Future Growth Hinges on Innovative Solutions and Business Models
This research study contains the analysis of Asia-Pacific enterprise video market for 2012. It examines the drivers and restraints for growth, pricing, and technology trends. Two segments, video endpoints and video infrastructure, have been covered in this study. The study also attempts to forecast the revenue in the APAC market for the next seven ...
$15,000.00 -
09 Jul 2013  |  Global
Analysis of the Global Audio Conferencing Bridge Market
Service Providers Drive Growth in Audio Conferencing Bridge Market While Enterprise Customers Adopt Multimedia Conferencing
This strategic analysis is part of Frost & Sullivans continued coverage of the global audio conferencing bridge market. Within this Excel-based deliverable, Frost & Sullivan provides extensive data analysis of both the enterprise and service provider segments of the bridge market. Frost & Sullivan has also identified key drivers that are contribu...
$2,450.00 -
05 Jul 2013  |  South Asia, Middle East & North Africa
Total Conferencing Services Market in India CY 2011
Collaboration is the Key to Market Growth
The conferencing services market in India grew significantly in 2011 due to the increasing adoption of audio conferencing and the realization of video as an essential service by enterprises. The market is segmented into audio, video, and Web conferencing. Growth is primarily attributed to the audio segment, coupled with increasing blurring of bound...
$4,950.00 -
13 Jun 2013  |  Asia Pacific
Asia-Pacific Unified Communications Market CY 2010
UC Market Driven by Growth in Video and IM/Presence
The APAC Unified Communications (UC) Market CY 2010 research offers an analysis of the UC demand across 14 Asia-Pacific markets. It analyses the market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies and major public customer wins. The UC market is segmented into telephony, IM/Presence, e-mail, ...
$13,000.00 -
10 Jun 2013  |  Global
Global Video Conferencing Endpoints and Infrastructure MarketQ1 2013 Update
Competition from New Market Entrants and Low-priced Solutions Change the Market Dynamics
Following on the heels of a down year, the video conferencing endpoints and infrastructure market saw a weak quarter in Q1 2013. Revenue declined on an annual as well as sequential basis. The video conferencing industry is on the cusp of significant shifts. Users are demanding ubiquitous video that is scalable, affordable, and easy to use. The answ...
$1,500.00 -
24 May 2013  |  North America
2013 Unified Communications and Collaboration (UCC) Channel Partners Survey
The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra
This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...
$10,000.00