North American Enterprise Telephony System Markets

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This strategic analysis is part of Frost & Sullivan’s continued coverage of the North American enterprise telephony marketplace, with special focus on IP telephony. Within this analysis, Frost & Sullivan has identified market drivers, restraints, provided enterprise telephony vendors with a detailed look at the competitive landscape and provided estimated revenues and revenue forecast within the NA enterprise telephony system market. The total telephony market comprises of TDM Private Branch eXchange systems (PBXs), KTSs, digital and analog phones sold in conjunction with the TDM PBXs, IP PBXs, IP-enabled PBXs and IP hard and soft phones. The enterprise IP telephony market comprises of IP-enabled PBXs, IP PBXs, and IP hard and soft phones.

Table of Contents

North American Enterprise Telephony System Markets, IP Telephony Moves into Phase Three - Integration in Business ProcessesIntroductionExecutive SummaryDefinitionsScope and Research MethodologyMarket OverviewState of the MarketTechnology TrendsMarket TrendsMarket Engineering Measurements - Enterprise Telephony MarketMarket AnalysisMarket DriversMarket RestraintsAssumptions and Factors Affecting Revenue and Shipment ForecastsEnterprise Telephony Market Revenue ForecastsPure TDM Telephony Market Revenue Forecasts IP Telephony Market Revenue ForecastsCompetitive AnalysisCompetitive StructureEnterprise Telephony Market Share by RevenueEnterprise Telephony Market Share by Line ShipmentIP Telephony Market Share by RevenueMarket Share AnalysisIP PBX/Converged System MarketMarket Engineering Measurements — IP PBX/Converged System MarketIP PBX/Converged System Market ForecastsActual IP License Shipment ForecastPenetration of IP PBX/Converged Lines in Telephony Line Shipment ForecastPenetration of Actual IP Lines in Telephony Line Shipment ForecastIP PBX/Converged System Market Share by RevenuesVendor Analysis3ComAlcatel-LucentAvayaCiscoEricssonInteractive IntelligenceInter-TelMitelNECNortelShoreTelSiemensToshibaOther Companies




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